Licensed Customer Service Representative

** Must Have A Property & Casualty License**(Before Start Date)
Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time licensed customer service position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

**All who apply will be emailed a link to an online assessment. You MUST complete the assessment to be considered further for this position.** 

• Hourly Pay
• Bonus Opportunities
• Retirement Plan IRA
• Health Insurance
• Paid Time Off
• Paid Holidays
• Career Growth
• Long Term Career Advancement
• Continuing Education Support
• Hands On Training
• License Reimbursement Available
• Weekends Off
• Mentorship with an Experienced Agency Owner
• Professional Development Opportunities

• Process customer policy change requests.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Conduct annual Customer Protection Reviews
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Assist customers with filing claims and claim follow-ups

• Currently possess a property & casualty insurance license.  (Before Start Date)
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Must be highly self-motivated.
• Follow through and exceed current and prospective client expectations.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.