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Entry Level Customer Service ($13.86-$15.06/hr)

Allstaff Waterloo ,IA
  • Posted: 24 days ago
  • $14 to $15 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description


Position:  Customer Experience Representative
Career Type: 
Direct Hire / Full-time
Career Location: Waterloo, IA 

(5 weeks of training on-site following CDC guidelines and protocols then transitions to remote/work from home temporarily during COVID-19 pandemic)

Company: Grainger. A Fortune 500 Company

$13.86 (performance pay increase at 60 days - $14. 06, 120 days - $14.46 and 1 yr. - $15.06)

Customer Experience Representative

Currently seeking a Customer Experience Representative for a great opportunity in the Waterloo, IA area. The ideal candidate will possess at least 1 year of external customer service experience.

Responsibilities of the Customer Experience Representative

  • Provides superior service by delivering products and services to meet or exceed customer expectations.
  • Satisfies needs of our customers, as defined by the Company Value Proposition through the Performance
  • Drivers, through a variety of service channels Customer Service, Builds strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Company channels
  • Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
  • Resolves pricing situations encountered during customer interactions using current sales policies
  • Applies for credit and return procedures to meet customer expectations while minimizing financial risk for the organization
  • Collaborates with other internal/external resources when the need arises to meet customer needs and capitalize on opportunities
  • Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements
  • Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems
  • Assists customers in their product selection by sharing vital information from customers with the organization Represents the “Voice of the Customer” to the Company Sales Assist customers with order placement, through all channels, and recommend accessories to increase sales and customer awareness of product and service capabilities as defined by the Company ’s Value Proposition
  • Retains an ongoing awareness and understanding of active promotions
  • Executes on all company initiatives set forth by the organization, i.e… email capture rate, leads, adherence/accessibility to further grow sales
  • Supports the order placement process through sourcing and executing quotes, check availability, lead times, order entry, order mgt, backorders, and reporting activities
  • Utilizes the proper internal channels, such as sourcing, third party, specialty brand, KeepStock, SOE, etc. to provide a complete solution for the customer
  • Uses the computer system to provide information on pricing, availability, and alternate product selection, technical product support, and support to navigate the customer to the best solution
  • Cross references existing products with Company product lines


Requirements of the Customer Experience Representative

  • High School diploma or equivalent
  • At least 1 year of external Customer Service Experience
  • Experience fielding a high volume of inbound calls preferred
  • Able to operate PC based programs
  • Must feel comfortable working in a dynamic, team-based environment where priorities are continually changing
  • Able to identify problems and offer alternative solutions and/or course of action on available resources
  • Demonstrates consistent, dependable, on-time performance
  • Demonstrates a commitment to providing superior customer service
  • Strong tenure at recent places of employment
  • Technically savvy (Dual monitors, MS Office, CRM Software)
  • Experience using CRM software is a plus
  • Strong verbal communication
  • Must have great attention to detail for order/data entry
  • Must pass a criminal background test and drug test

Compensation for the Customer Experience Representative

  • Accrued annually, and prorated based on start date 401K w/ company contribution
  • Profit-Sharing bonus paid out annually – the target of 12% of employees’ compensation paid out annually Tuition reimbursement 
  • Medical, Dental, Vision plans for employee and family (partially paid by the company) Day one 
  • On-site kiosk cafe, game room, private workspace, newest tech resources, among many othe


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