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Expert Business Analyst

Allscripts
New York, NY
  • Expired: April 25, 2022. Applications are no longer accepted.

The primary purpose of Expert Business Analyst role is responsibility for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards. The Expert Business Analyst will be responsible for clinical application/technical support, operational tasks and project based activities. 

  • Work under the direction of the Manager to provide application solutions for assigned business areas.
  • Possess expert level functional knowledge of assigned application technology.
  • Interact with business users to understand new business requirements and enhancement requests
  • Serve liaison role between application technology vendors, internal IS groups, and business users.
  • Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases.
  • Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst.
  • Interact with Systems Analysts during the software build and/or configuration process and testing process.
  • Serve as leader of team or project overseeing work performed by more junior business analysts.
  • Perform functional application configuration and configure /run reports at user request.
  • Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases.
  • Ensure programs meet business specifications.
  • Demonstrate new functionality to business users seeking inputs on future direction.
  • Review vendor provided documentation and user manuals needed to support the product.
  • Directly interface with business users by responding to support calls escalated by the Service Desk.
  • Participate in user focus groups and requirements workshops, vendor training and demonstrations.

These are consistent accountabilities for all staff.

  • Assist in supporting activations and rollouts.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers' business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Adherence to the defined standards.
  • Take initiative and drives to bring to logical conclusion; proactive approach.
  • Provide accurate and timely information and escalates when there are issues.
  • Actively participate in meetings and make valuable contribution.

Academic and Professional Qualifications:

  •  BA or BS degree preferred and/or other relevant combination of training and experience.

Experience:

  • 5-7 years Health IT Industry experience preferred
  • 7-10 years practical experience in providing technical support and maintenance on clinical applications preferred
  • Allscripts Sunrise Clinical Manager experience required
  • Excellent client facing skills with the ability to thrive in a highly critical environment
  • Strong written and verbal communication skills 

Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs

Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

Allscripts

Address

New York, NY
USA

Industry

Business

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