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Customer Service Representative

Allmed Staffing Inc
Corpus Christi, TX
  • Posted: over a month ago
  • Full-Time
Job Description
Please see job details below:
The Service Technician is responsible for all activities relating to the delivering home medical equipment including receipt, shipment, and delivery of medical equipment. Educates the patient/caregiver on equipment usage. Picks up equipment at termination of therapy. Responsible for maintaining delivery vehicles according to regulatory guidelines.

Maintains delivery vehicle in accordance with HomeCare Dimensions, Inc. policy and procedure.
• Maintains clean delivery vehicle inside and out at all times
• Maintains required supplies in delivery vehicle at all times

Insures accurate and timely delivery of all home medical equipment
• Defines processes for delivery of HME
• Insures orders are complete and ready for delivery
- Pulls own supplies (DME, oxygen, liquids)
- Contacts patients receiving deliveries prior to leaving office to verify address and phone number
• Transports equipment and supplies in a safe and clean manner to patient's homes. Sets up equipment and verifies proper function in the patient's home upon delivery.
• Obtains patient/caregiver signature verifying receipt of HME at delivery
• Maintains accurate and current information on daily route sheet
• Submits all delivery paperwork at the end of the shift
• Notifies Warehouse Manager of any problems encountered during delivery
• Picks up equipment at termination of therapy.

Patient education
• Educates patient/caregiver on delivered HME
• Answers patient/caregiver questions as needed
• Documents teaching on specified teaching form

Attends all required inservice programs to maintain comprehensive home care knowledge base.

Demonstrates effective time management skills by completing assignments within projected time frames.

Follows all infection control, standard precautions, and safety guidelines/standards per agency policy.

Complies with all Homecare Dimensions, Inc. policy and procedures. Promotes and maintains an agency environment that is in compliance with federal, state, and local regulatory agencies.

Participates in the agency's endeavors for accreditation, licensing and professional recognition according to state, federal or CHAPs requirements. Participates in home care Performance Improvement Program activities.

Demonstrates personal responsibility with regard to attendance and punctuality.

Maintains privacy and confidentiality with regard to all patient, staff and agency information.

Promotes the agency image by adhering to the Dress Code.

Meets productivity requirements based on agency standard.

Follows the appropriate chain of command in all forms of communication.

Demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary.

clean and maintains medical rental equipment as needed. All our drivers currently assist in this process.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Graduate or equivalent required. Must be able to read and follow written and verbal instructions in English effectively. One (1) year Home Medical Equipment experience preferred. Medical Terminology knowledge preferred.

Reasoning Ability: Ability to read and draw valid conclusions. Ability to accept direction and learn new tasks.

Communication: Demonstrates ability to communicate both orally and in writing with appropriate parties.

Allmed Staffing Inc


Corpus Christi, TX



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