Customer Service Associate

Job Title: Customer Service Associate

Location: Peoria, IL or Springfield, IL

Duration: 12 Months

THIS POSITION STARTS IN MARCH 2023

Hybrid - 3 days in Office 2 days at home

Must be able to complete 2 assessments!

Our client has a need for a Customer Service Associate. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you!

Description:

Must be able to use good business judgment when handling non-standard situations as defined in training materials. Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Will influence others with positive attitude with a focus on teamwork and cooperation. Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc. Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments.

Qualifications:

High School diploma or equivalent required, Bachelor's or Associate's degree preferred. Excellent math and computer skills required. Customer service experience in banking, telephone, collections or other related area strongly preferred

Additional:

As an employee with ASAP, you will be working through an established and well-respected organization that goes above and beyond for our Clients and Talent. We are dedicated to providing our Associates with professional and responsive attention and we are here to assist with any questions or concerns you may have. Your diligence and professional commitment will be rewarded with competitive compensation, including benefits.

Available benefits for this position may include (but are not limited to):

• Excellent medical, dental, and vision
• 401(k)
• Short Term Disability/LTD

Who We Are:

ASAP is the expert solution for companies seeking a skilled contract/contingent workforce. Our expertise, market knowledge and recruitment proficiency make us the source for providing companies seeking highly skilled Financial, IT, Engineers and Technicians to fill contract, temp-to-perm, and direct hire opportunities.

Job Types: Full-time, Contract

Salary: $16.82 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Work setting:

• Call center
• Hybrid remote