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Bilingual Customer Service Representative - 109528

Allied OneSource Pembroke Pines, FL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
  • Are you looking for a customer service opportunity? Do thrive in a fast-paced work environment? Do you have prior customer service experience? If so, apply now! Our professional Florida client is looking for support to help them out in a customer service capacity.
  • Pembroke Pines, FL / 8-hour shifts between 6:00 am - 12:00 am, Sunday - Saturday
  • Contract with the potential to be brought on permanently / $16.34/hour

Customer Service Representative

Position Summary

The objective of this role is to provide exceptional customer service to customers over the phone. This position answers all incoming/outgoing calls, setting up new claims or following up on claims that are in process. Position also collects telephone records on existing claims that have exceeded our goal review deadline to finalize claim.

Job Duties:

  • Answer inbound calls and automated call backs, assisting clients with claims status requests, setting up new claims, etc.
  • Make outgoing calls following up on existing claims that are in process or contacting the passenger with claims outcome decision
  • Updates the records spreadsheet with existing claims and remove those that have been located
  • Verify/update mailing address on returned mail to re-send correspondence to passenger
  • Receive new claim mail from tour operators/travel agents to set-up new claims
  • Documents all interactions with passengers
  • Performs other duties as assigned

 

Requirements:

  • HS Diploma or equivalent required
  • Bilingual in one of the following languages is a plus, but not required: Spanish or German preferred OR French, Dutch, Scandinavian (Swedish/Norwegian/Denmark), Japanese or Portuguese also accepted
  • Demonstrated ability to provide excellent customer service
  • At least 1-2 years of prior phone-based customer service
  • Must complete work in a timely manner with effectiveness
  • Detail oriented, organized and ability to multi-task strongly desired
  • Strong verbal and written communications skills
  • Basic computer proficiency
Company Description
Connecting Great People with Great Opportunities

If you are looking for talented people to join your team, or you are in search of the next opportunity, Allied OneSource is your trusted partner.

Here at Allied, we thrive in purpose-driven change, pushing us to expand our knowledge and place people where they belong. We see your vision and help people and companies like you achieve powerful results. Our specialty is connecting great people with great opportunities in professional environments and commercial opportunities.

Our mission is to create and deliver exceptional opportunities and experiences for every client, candidate, and teammate. That can only be accomplished through developing strong long-lasting relationships. With the feedback we get from you, we are able to improve our processes every day.

We take pride in serving our clients and in the fact that we get to wake up every morning and make a positive impact in our communities and cities by continuing to provide great jobs to those who are looking.

We know that making that change or taking that step towards a new opportunity is one of the hardest decisions people make in their lives. This is why Allied exists, to guide people and organizations like you to achieve your dreams and goals. Understanding you is what we are good at. Your vision. Your skills. Your aspirations.

Allied OneSource comes alongside both employers and candidates throughout the job seeking or hiring process.

Allied OneSource

Why Work Here?
We Connect Great People With Great Opportunities.

Connecting Great People with Great Opportunities If you are looking for talented people to join your team, or you are in search of the next opportunity, Allied OneSource is your trusted partner. Here at Allied, we thrive in purpose-driven change, pushing us to expand our knowledge and place people where they belong. We see your vision and help people and companies like you achieve powerful results. Our specialty is connecting great people with great opportunities in professional environments and commercial opportunities. Our mission is to create and deliver exceptional opportunities and experiences for every client, candidate, and teammate. That can only be accomplished through developing strong long-lasting relationships. With the feedback we get from you, we are able to improve our processes every day. We take pride in serving our clients and in the fact that we get to wake up every morning and make a positive impact in our communities and cities by continuing to provide great jobs to those who are looking. We know that making that change or taking that step towards a new opportunity is one of the hardest decisions people make in their lives. This is why Allied exists, to guide people and organizations like you to achieve your dreams and goals. Understanding you is what we are good at. Your vision. Your skills. Your aspirations. Allied OneSource comes alongside both employers and candidates throughout the job seeking or hiring process.

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Pembroke Pines, FL
USA

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Business

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