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Customer Service Representative

Allied Materials
Kansas City, MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Allied Materials is a manufacturing concern based in Kansas City Missouri. Allied's products can be found all over the world, many of them in a retail store near you. Over 50 years of manufacturing experience has taught us that our people are our most important strategic advantage. We are looking for driven team players who love daily variety. There is no shortage of opportunity to contribute and Allied prides itself on recognizing those who go above and beyond.

We are seeking a Front Desk & Customer Service Representative to become a part of our team! This role coordinates with the wholesale and retail side of our business to address ordering issues, order entry, and provide customer service resolutions.

Hours – Full Time 40 Hour per week M-F 8:00 a.m. - 5:00 p.m.

Why Should You Apply?

  • Competitive Wages, plus overtime as needed!
  • Paid Bi-Weekly
  • Full Benefits Offered Including: Health Insurance, Dental, 401k and Life Insurance
  • 2 Weeks Paid Time Off Accruing Weekly
  • Seven Paid Holidays
  • Generous Bonus Incentives offered for referrals!
  • Clean, air-conditioned work environment.

Summary: Front Desk duties include answering incoming company phone calls and greeting visitors. In addition, provide administrative support to the office staff. Perform order entry, and backup Accounts Receivable on daily check entry and credit memo entry.

Essential Duties:

Front Desk

  • Answer incoming phone calls and direct to the appropriate person.
  • Greet visitors, and announce their arrival.
  • Prepare shipping labels for Managers for FedEx and UPS shipments.
  • Provide administrative support for office managers when requested.
  • Receive package deliveries and distribute.
  • Provide our office directions to visitors, truck drivers, dock times, etc.

Customer Service and Administrative Support

  • Process and distribute Daily Call Center Phone Report.
  • Prepare Invoices and Statements for mailing, and affix postage.
  • Mail catalogs for Call Center staff.
  • Springbok-Puzzles.com - Provide customer service, answer emails, and enter phone orders online. Also, provide backup to US Flagstore customers.
  • Enter Replacement Puzzle requests.

Allied Wholesale Order Entry

  • Sales Order data entry for Wholesale and all Key Accounts.
  • Provide copies of orders to all Call Center Reps., and copies of outside Rep. orders to Customer Service Mgr.
  • Coordinate with Customer Service Mgr. regarding ship dates on all wholesale orders being processed.
  • Check inventory as needed and keep track of out of stock puzzles.

Accounts Receivable

  • Assist Customer Service Mgr. with Accounts Receivable cash receipts data entry and credit card payments. Also, enter Credit Memos, and Spreadsheet data entry for Exception Log, Replacement Log, and Errors Spreadsheet.

Assist Production Manager

  • Trained on data entry for Flag Dept. and Bogalusa labor sheets. Also update the daily labor reports and return to Production Manager.

Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Strong Computer Skills Required, MS Excel, MS Word, MS Outlook, Experience working with ERP Systems for Order & Inventory Management. Minimum of 4-5 Years’ Experience working heavily with the technologies mentioned are an absolute baseline requirement.
  • Strong organizational skills
  • Excellent written and verbal communication skills
Company Description
Allied Materials & Equipment is a 71-year-old, privately owned Kansas City manufacturing company. Our customer base includes over 3,000 independently owned gift specialty stores, such national retail chains as Target, Walmart, CVS, and Hobby Lobby, as well as various agencies of the Federal Government including the U.S. Senate, GSA, Department of Veterans Affairs and the Defense Logistic Agency. We have been fortunate to experience double-digit growth for ten consecutive years, and we are once again expanding!

Allied Materials

Address

1420 Kansas Ave

Kansas City, MO
USA

Industry

Business