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Full-Time Customer Service Agent (Great Benefits, Great Work/Life Balance!)

AllianceOne (USA)
Orlando, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Currently hiring Full - Time Customer Service Agents in Orlando, FL!

At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

AllianceOne is a Certified "Great Place to Work"!

As a Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

Provide excellent customer service to customers by:

  • Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
  • Projecting patience, empathy, caring and sincerity in voice tone and words
  • Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
  • Express thoughts and information clearly and succinctly
  • Communicating unpleasant or negative information in a tactful manner
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Be flexible, adjust quickly, and react positively to change
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
  • Special projects as required

PAY:$15.91

LOCATION:Orlando, FL 32807

BENEFITS:

  • Medical, Dental and Vision Benefits after 60 days of employment
  • 401(k) with company match after 90 days of employment
  • Life Insurance, Short Term Disability, and Flexible Spending Account
  • Generous Paid Vacation Package

Qualifications

Prior customer service experience (high volume call center experience is a plus)

Professional verbal and written communication skills

Outstanding attendance & work ethic

Strong ability to navigate multiple systems while speaking with customers

Must be self-motivated, problem solver and use critical thinking

Must be proficient in time management

Good typing/keyboarding skills (a test will be given)

Ability and openness to work professionally with a diverse customer base

Works well in team setting

A criminal background check and drug test are required

Vehicle tag check for outstanding violation invoices on toll road

HOURS: Monday- Friday (Wed or Thurs Off): 10:45 AM- 7:15 PM, Saturday 8:00 AM- 4:30 PM

CSR Training Classes will follow a schedule of Monday- Friday 8:30 AM - 5:00 PM. They fill up quickly! You must be able to attend all 80 hours of training to graduate to the production floor.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?

  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website atwww.allianceoneinc.com

AllianceOne (USA)

Address

Orlando, FL
USA

Industry

Business