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Help Desk Analyst

Alliance of Professionals & Consultants Topeka ,KS
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Are you a Helpdesk Analyst? If so, let’s talk!

Our client is seeking a Helpdesk Analyst to work at their location in Topeka, KS. This is a 12 month contract opportunity.

Responsibilities:

  • With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
  • Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions
  • Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.
  • Follows policies and procedure to ensure corporate data security.
  • Executes and enforces user access guidelines and procedures.
  • Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
  • Responds positively and promptly to coworker requests for assistance.
  • Participates in assigned projects, contributing to their accurate and timely completion.
  • Communicates effectively with all levels of employees, both technical and non-technical.

Requirements:

  • Office 365
  • PC Support
  • Customer Service
  • Communication
  • Mobile Device Support
  • Bachelor’s degree in a related field and 1-year recent experience in help desk operations.
  • Associates Degree in a computer science-related field and 2 years recent experience in help desk operations.
  • High School diploma and two years of demonstrated work experience on a Service Desk.
  • Prefer CompTIA A+ or Net + certifications.
  • Education or training in ITIL, electronics, organizing, planning, decision making and effective communication skills preferred.
  • Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.
  • Knowledge of Windows 7 or Windows 8, and Microsoft Office is required.
  • Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills.
  • Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred.
  • In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job.
  • Valid Driver’s license required

Job Requisition # 31045

APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!

Meet APC

Company – Staffing – 501 – 1000 employees

APC is a professional services organization focused on engaging people and positively impacting lives. We offer excellent benefits and the opportunity for longevity, working with our premier fortune 100 clients. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.

APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.

Company Description
Meet APC

Alliance of Professionals & Consultants, Inc. (APC), is an award-winning, ISO 9001:2015 certified business in operation since 1993. Its focus is finding & placing top IT, engineering, energy, and other highly skilled talent. Additionally, APC offers a full suite of contract labor-related business solutions for mid- to large-sized companies. Headquartered in Raleigh, NC, the Native American-owned company has satellite offices throughout the US, with Professionals currently engaged on assignments in 38 US states and six countries abroad.

APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.

Alliance of Professionals & Consultants

Why Work Here?

APC positively impacts the lives of our clients, consultants and the communities we serve.

Meet APC Alliance of Professionals & Consultants, Inc. (APC), is an award-winning, ISO 9001:2015 certified business in operation since 1993. Its focus is finding & placing top IT, engineering, energy, and other highly skilled talent. Additionally, APC offers a full suite of contract labor-related business solutions for mid- to large-sized companies. Headquartered in Raleigh, NC, the Native American-owned company has satellite offices throughout the US, with Professionals currently engaged on assignments in 38 US states and six countries abroad. APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.

Address

Topeka, KS
USA

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