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Help Desk Analyst I

Alliance of Professionals & Consultants Topeka ,KS
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Are you an experienced Help Desk Analyst? If so, let’s talk!

Our client is actively seeking a talented Help Desk Analyst to work at their location in Topeka, KS. This is a year-long assignment with the possibility of extending.

  

Job Overview:

 Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Internet Explorer, Edge, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customer’s expectations by delivering quality customer service.

 

Key Responsibilities:

  • With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
  • Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions
  • Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.
  • Follows policies and procedure to ensure corporate data security.
  • Executes and enforces user access guidelines and procedures.
  • Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
  • Responds positively and promptly to coworker requests for assistance.
  • Participates in assigned projects, contributing to their accurate and timely completion.
  • Communicates effectively with all levels of employees, both technical and non-technical.

 

Requirements:

 Bachelor’s degree in a related field and 1 year recent experience in help desk operations. Associates Degree in a computer science-related field and 2 years recent experience in help desk operations. High School diploma and two years of demonstrated work experience on a Service Desk. Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting. Knowledge of Windows 7 or Windows 8, and Microsoft Office is required. Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver's license required.

 

Ideal Candidate

This is a Monday through Friday position. Hours vary from 6:30a-5:00p (working eight hour shift to cover core work hours). It is the managers preference to interview the candidates in-person following social distancing protocols. And candidate could be required to report to their assignment for up to a week to receive the necessary equipment and training for this position. Once established this position will be working remote until work from home orders are lifted at the client. Working location is in Topeka, KS. Candidate will need to have access to a phone and working internet connection in order to work remote. Candidate will be responsible for providing technical support and troubleshooting for internal customers. Majority of the support provided by this candidate will be over the phone and remote. There will be limited face to face support for users and no required travel at this time. This job is performed with little supervision and requires the candidate to work independently with little distraction and prioritize workload accordingly. Experience working in a team setting and able to effectively collaborate within the team. Candidate must also be able to clearly and effectively communicate with all levels of employees, including technical and non-technical.

 

Additional Preferred Skills:

 CompTIA A+ or NET + are not required but are nice to have

 

Job Requisition # 31180

Company Description
Meet APC

Alliance of Professionals & Consultants, Inc. (APC), is an award-winning, ISO 9001:2015 certified business in operation since 1993. Its focus is finding & placing top IT, engineering, energy, and other highly skilled talent. Additionally, APC offers a full suite of contract labor-related business solutions for mid- to large-sized companies. Headquartered in Raleigh, NC, the Native American-owned company has satellite offices throughout the US, with Professionals currently engaged on assignments in 38 US states and six countries abroad.

APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.

Alliance of Professionals & Consultants

Why Work Here?

APC positively impacts the lives of our clients, consultants and the communities we serve.

Meet APC Alliance of Professionals & Consultants, Inc. (APC), is an award-winning, ISO 9001:2015 certified business in operation since 1993. Its focus is finding & placing top IT, engineering, energy, and other highly skilled talent. Additionally, APC offers a full suite of contract labor-related business solutions for mid- to large-sized companies. Headquartered in Raleigh, NC, the Native American-owned company has satellite offices throughout the US, with Professionals currently engaged on assignments in 38 US states and six countries abroad. APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.

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Topeka, KS
USA

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