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Sales Support Manager

Alleviate Financial Solutions
Irvine, CA
  • Expired: January 31, 2023. Applications are no longer accepted.
This position is for local candidates in the Southern California area only. This position will be primarily in-office at our Irvine, CA location.

General Summary:

Responsible for managing and developing an inside Sales Floor, selling debt settlement services to clients to meet department goals.

Essential Duties:
  • Manage and lead an inside Sales Floor of anywhere from 3-6 Teams
  • Act as a go-to person for your Team Captains and agents, assisting Team Captains/Senior Debt
  • Advisors/Debt Advisors with client-related questions, regarding underwriting and compliance.
  • Work with agents on troubleshooting specific files, such as leaving notes for Underwriting
  • Act as liaison between Underwriting and Sales, providing 2nd voice on files if needed
  • Help enforce schedule and Team coverage, including lunches/breaks
  • Maintain positive sales team culture and motivate Team Captains
  • Track daily attendance
  • Utilize Chat feature for Team connectivity
  • Enforce proper lead management and assign call backs
  • Send daily scoreboard/numbers to Team Captains to help maintain transparency and accountability
  • Assist with managing new lead source campaigns, including but not limited to: lead assignment, chat
  • features, feedback tracking, and agent coaching
  • Provide help with onboarding agents
  • Hold sales workshops on specific topics for agents
  • Conduct weekly call chops for one-on-one sales coaching
  • Act as a liaison between Upper Management and Team Captains, including but not limited to production, concerns, issues, findings, and behavioral and/or KPI outliers
  • Communicate findings, data, and policies provided by management, to agents. This may include addressing areas of improvement, such as: talk time, excessive breaks, dial attempts, notes on files, login times, credit pull rate, conversion rate, active rate percentage, first pay clears, missed calls, and/or general behavioral-related trends
  • Analyze and provide coaching on Key Team Performance metrics, including but not limited to: Deals/debt signed, Conversion ratio (deals signed/transfers), Talk time, Active Rate (Active Deals/Total Deals), Missed Calls/Outbound Calls, First Pay Clears, First Pay Dates within 14 days, and/or Attendance
  • Follow all policies and procedures for the department and company

Other Responsibilities:
  • Continuously improve through feedback
  • Attend training and department meetings
  • Other duties as assigned

Job Specifications: (Knowledge, skills, abilities and experience normally required for competent performance)

Minimum Qualifications
  • Minimum of 3 months of Team Captain experience (Internal)
  • Zero recorded disciplinary action notices, within 6 months of applying for the position. Candidates are automatically deemed ineligible for this position if they have been issued a disciplinary action notice, such as an EPN, PIP, or any other documented disciplinary action, within 6 months of applying for the position (Internal)

Education and Knowledge
  • High School Diploma or GED required
  • Knowledge of debt settlement required

  • Minimum of 1 year of debt settlement experience
  • Complete understanding of current policies, including but not limited to: Underwriting, Compliance, and CRM-related policies, and the ability to articulate them

Skills and Abilities
  • Willingness and commitment to grow an inside Sales Floor
  • Ability to multitask and adapt to an ever-changing and evolving Sales environment
  • Excellent Customer Service and Communication Skills
  • Ability to use company Phone system, Freevoice, and CRM, Debt Pay Pro
  • Computer literacy
  • Highly motivated and target driven, with a proven track record in sales
  • Excellent selling, communication, and negotiation skills
  • Prioritizing, time management, and organizational skills
  • Ability to create and deliver presentations tailored to audience needs
  • Ability to sell and influence others
  • Excellent knowledge of MS Office

Compensation: $70,000 - $80,000 + Discretionary Performance Bonuses

Job Type: Full-time

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

  • 8 hour shift, Monday to Friday

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.

Alleviate Financial Solutions


Irvine, CA
92697 USA