Service Manager - Mechanical Servicing Company - To 100k/Year

Service Manager – Mechanical Servicing Company - Base Salary to 100k/year – Owensboro, KY

• Our client, a stable, fast-growing mechanical servicing company handling service and preventative maintenance, has an immediate need for a Service Manager (internally titled Service Operations Manager) to oversee the Service Team in the Greater Owensboro, KY area.  Our client has been in business for over 40 years and has a stellar reputation in the industry.
• In this role, the Service Manager will lead a Service Team of around 5 people who are responsible for repairing and maintaining HVAC systems in residential and commercial buildings.  This team is made up of service technicians and a service coordinator.  In addition to leading the team, the Service Manager will also serve as a senior company representative, working directly with customers, vendors, suppliers and more to advise on the KPIs and build out processes.

Responsibilities:

• Communicate daily with the Service Coordinator
• Review previous day jobs for any potential guidance to techs
• Communicate with service coordinator and/or customers on issues that the SC could not resolve
• Review tech job assignments for the work day
• Answer tech calls and assist in field as needed
• Ensure tech follows company policies in regards to:
  • Stocking Service Van
  • Utilizing Service Titan – pictures, customer info, etc
  • Providing leads to the Sales Manager
  • Offering Membership programs, customer communication of company products, etc.
• Review management reports prepared by SC (utilization report, realization report, customer surveys, etc)
• Responsible for Service Department budget to include meeting Revenue Goals, Gross Profit %
  • Includes service call production per tech
  • Assisting SC with Collections
  • Assisting with ticket pricing

Qualifications for this role include at least 5+ years of HVAC management experience, leading a team of field service techs.  Candidate should have a strong in-depth understanding of HVAC and refrigeration systems, and the ability to read and interpret manuals, schematics and control circuits.  Must have excellent leadership, customer service and general sales skills.

Compensation for this position will include a base salary in the 80k – 100k/year range.  Also included will be a company vehicle or car allowance and gas card.  The company offers a comprehensive benefits package, 401k, PTO and much more.  Additionally, there are other perks tied to company culture that make it a plus to work for this family-owned business!