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Administrative Specialist and Connecting Support

AllOne Health Resources Indianapolis, IN

  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

We are currently seeking an Administrative Specialist and Connecting Support to work in our Indianapolis, IN office location. This is a full-time, non-exempt position working 8:30 AM - 5:00 PM Monday through Friday.

Position Summary:

The Administrative Specialist & Connecting Support - EAP will work collaboratively with EAP Management to support efforts at consistent delivery of services as well as programming improvements on a continuous basis.  Qualified candidates will be employing telephone presence and skills in relating to clients, have strong customer service skills, exhibit excellent common sense, and possess good judgment.  The candidate should be comfortable working in a team environment and be flexible with day-to-day job assignments. This position involves speaking directly with clients, getting a sense of what the caller’s needs are, imputing information into the EAP Expert database system, transferring the caller to a counselor if the caller is in emotional distress or requires clinical expertise to manage their concern. This position also involves finding appropriate resources for clients and connecting clients to affiliate providers or EAP clinical staff for services.

Key Accountabilities and Duties:

  • EAP Database Management, including new account setup, account maintenance and troubleshooting
  • Greet clients in person
  • Use customer service skills to generally determine the prevailing needs of clients and what they require from EAP services.
  • Screen when necessary for safety issues, domestic violence, substance abuse and other high risk considerations and connect clients immediately to on-call counselor, when needed.
  • Assign EAP staff or connect clients to affiliate providers in their geographical area.
  • Provide general information and referrals to subject matter experts in areas such as legal, financial and work-life concerns.
  • Follow-up with clients to ensure high levels of customer satisfaction are met.
  • Daybreak billing tasks; obtain and verify accuracy of paperwork from affiliate providers and from the Daybreak database, documenting as appropriate.
  • Provide office administrative support (order supplies, coordinate mailings and Fed Ex shipments, etc.)
  • Tracking, scheduling, and supporting Webinars, as needed
  • Create, reformat, and prep PowerPoint presentations, as needed
  • Collaborate with other departments including Marketing and IT to support internal functions and initiatives
  • Assist with account renewal process
  • Other duties as assigned

Qualifications:

  • High School diploma required; Associate’s or Bachelor’s degree preferred
  • Strong commitment to excellent customer service.
  • Excellent computer skills, including MS Office Suite and database management
  • 1-3 years’ experience in an office environment
  • Prior experience working with senior-level leaders preferred
  • Strong ability to take on new initiatives with minimal oversight
  • Adapts quickly to new technology and systems
  • Outstanding interpersonal, communication, organizational and problem-solving skills.
  • Ability to be a self-starter
  • Excellent time management skills and the ability to prioritize work.
  • Excellent written and verbal communication skills
  • Establish strong working relationships both internally and externally at all levels

Benefits:

  • Immediate medical, dental, and vision insurance
  • Paid time off
  • 401(k) retirement program with company match
  • Flexible Spending Accounts (FSA)
  • Company paid Life and Disability insurance programs
  • Employee Assistance Program (EAP)

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.

Company Description
When it comes to workforce health, safety and productivity management, AllOne Health® is a powerful partner. For more than 45 years, we have offered a comprehensive, customizable and integrated blend of health, well-being and organizational solutions—tailored to meet the health and safety needs of any business and personalized for the individual.

This holistic, integrated approach is enabled by an innovative technology platform that allows for central data collection and reporting, greater efficiency and effectiveness and economies of scale. Our one-of-a-kind technology supports a seamless integration of care, information, programs and services across multiple interactions—all resulting in better health outcomes and lower costs.

Whether your organization is local or global, AllOne Health® medical and behavioral health professionals are available 24/7. With over 250 medical, EAP and wellness professionals on our staff and thousands of contracted clinics and licensed affiliate providers nationwide, our complete portfolio of services can be delivered almost anywhere in the world. This means wherever you do business, we have the right people in place to address all your health, well-being and productivity needs.

With AllOne Health® as your partner, it just became much easier to place and keep the right person in the right job, drive compliance, reduce your risk and improve your employees’ health.

AllOne Health Resources

When it comes to workforce health, safety and productivity management, AllOne Health® is a powerful partner. For more than 45 years, we have offered a comprehensive, customizable and integrated blend of health, well-being and organizational solutions—tailored to meet the health and safety needs of any business and personalized for the individual. This holistic, integrated approach is enabled by an innovative technology platform that allows for central data collection and reporting, greater efficiency and effectiveness and economies of scale. Our one-of-a-kind technology supports a seamless integration of care, information, programs and services across multiple interactions—all resulting in better health outcomes and lower costs. Whether your organization is local or global, AllOne Health® medical and behavioral health professionals are available 24/7. With over 250 medical, EAP and wellness professionals on our staff and thousands of contracted clinics and licensed affiliate providers nationwide, our complete portfolio of services can be delivered almost anywhere in the world. This means wherever you do business, we have the right people in place to address all your health, well-being and productivity needs. With AllOne Health® as your partner, it just became much easier to place and keep the right person in the right job, drive compliance, reduce your risk and improve your employees’ health.

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Address

Indianapolis, IN
USA

Industry

Business

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