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Access to Care Specialist | Call Center 10AM - 7PM,

AllHealth Network Englewood ,CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job Purpose:
Access to Care Specialists work as part of a team, autonomously responding to and managing incoming calls to AllHealth Network. Specialists interface with clients, the community, and AllHealth Network staff, to assist in the navigation of behavioral health services, scheduling, linking clients to internal and external providers of care, setting appointments, and helping members identify needs and access appropriate services.

Goals and Objectives:
•Provide timely and courteous response to all internal and external calls into AllHealth Network
•Ensure a broad working knowledge of agency resources and programs and be able to speak to them proficiently during calls.
•Provide comprehensive service to all callers’ requests by ensuring all needs have been addressed before hanging up
•Provide appointments that are scheduled with appropriate providers at a high accuracy rate for best service

Duties and Responsibilities:
•Answer calls, set appointments and provide responses to requests for information and services
•Schedule mental health appointments by phone, collect insurance and other pertinent information to enter client data directly into computer system
•Schedule such inquiries in a manner consistent with AllHealth Network policies and procedures
•Document all activities in electronic medical record system
•Monitor providers’ schedules and schedule visits to maximize clinic productivity; this includes “back-filling” open slots
•Monitor Televox and reminder call system for confirmations and cancellations per procedures
•Maintain positive working relationships with clients, peers, agencies, and the general public
•Participate in meetings as appropriate to this position and to the Network
•Expected to demonstrate customer service focus, effective and knowledgeable communication and professionalism with consumers, co-workers and outside agency personnel in order to provide high quality services and to enhance community relationships
•Coordinate incoming referrals to appropriate processes and provide feedback to referral sources for customer service
•Follow all AllHealth Network policies and procedures
•Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
•Perform other duties as required within the scope of the position and the experience, education and ability of the employee.

Key Technical Skills and Knowledge:
A. Education:High School/GED require, BA/BS, preferred.
B. Experience:Minimum two years of related experience required; high-volume Call Center experience preferred.
C.Skills: Strong computer and communication skills. Calmness under pressure. Superior customer service skills, organized, detail oriented, and able to manage multiple tasks simultaneously. Familiarity with multiple line telephone system, voice mail, copiers, fax machines.
D. Other:Ability to lift equipment and supplies up to 15 lbs.
Company Description
AllHealth Network (formerly known as Arapahoe Douglas Mental Health Network) is an organization that has been providing mental health and substance use counseling since 1955. We are deeply connected to our community in the south-Denver metro area. We are a mission-driven not-for-profit, private organization with a full array of clinical services available to all ages.

We are a trusted family of mental health and substance use providers. Our warm, smart, compassionate clinicians (counselors, therapists, social workers, psychiatrists, case managers, nurses) offer a consistent model of clinical excellence with a focus on personalized goals for treatment. Whether this is your first call to seek services, a mental health emergency, or if you have been a client with us for years, our providers are here to serve you with an open heart and mind.

C = Your neighborhood resource for...
Care: We offer same day walk-in initial appointments in Littleton and Parker and 24/7 crisis care.
Community: As a large community mental health center, we are able to offer mental health or substance use assessment appointments within 7 days of request.
Connection: We help you build social connections and understand the importance of belonging.
Crisis: our Walk-in Crisis center is open 24 hours a day, 7 days a week to provide crisis evaluations for all ages.
Conversation: We have almost 200 clinicians working in various programs across our Network—20 of whom are trained in Dr. Brené Brown’s The Daring WayTM to provide powerful conversation with clients who want to live freely and authentically.
Counseling: Our highly skilled providers are trained in the latest, most effective, evidence-based practices with demonstrated outcomes.
Co-Occurring: We offer co-occurring treatment for those dealing with both mental health and addiction.

AllHealth Network

Why Work Here?

Positive, collaborative team culture, Competitive compensation structure, robust benefit package & a lot more!

AllHealth Network (formerly known as Arapahoe Douglas Mental Health Network) is an organization that has been providing mental health and substance use counseling since 1955. We are deeply connected to our community in the south-Denver metro area. We are a mission-driven not-for-profit, private organization with a full array of clinical services available to all ages. We are a trusted family of mental health and substance use providers. Our warm, smart, compassionate clinicians (counselors, therapists, social workers, psychiatrists, case managers, nurses) offer a consistent model of clinical excellence with a focus on personalized goals for treatment. Whether this is your first call to seek services, a mental health emergency, or if you have been a client with us for years, our providers are here to serve you with an open heart and mind. C = Your neighborhood resource for... Care: We offer same day walk-in initial appointments in Littleton and Parker and 24/7 crisis care. Community: As a large community mental health center, we are able to offer mental health or substance use assessment appointments within 7 days of request. Connection: We help you build social connections and understand the importance of belonging. Crisis: our Walk-in Crisis center is open 24 hours a day, 7 days a week to provide crisis evaluations for all ages. Conversation: We have almost 200 clinicians working in various programs across our Network—20 of whom are trained in Dr. Brené Brown’s The Daring WayTM to provide powerful conversation with clients who want to live freely and authentically. Counseling: Our highly skilled providers are trained in the latest, most effective, evidence-based practices with demonstrated outcomes. Co-Occurring: We offer co-occurring treatment for those dealing with both mental health and addiction.

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Englewood, CO
USA

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