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Customer Service Representative 2nd Shift 3:00pm - 10:00pm

All Florida Paper LLC Miami, FL

  • Posted: over a month ago
  • $15 Hourly
  • Full-Time
Job Description

Position: Customer Service Representative - 2nd Night Shift - 3:00pm - 10:00pm

Job Type: Full-time/Part-time

Great opportunity for students looking to go to school in the morning!

About All Florida Paper

All Florida Paper is a leading privately-held distributor in the United States, which supplies over 6,000 products throughout 25 countries and across 10 key market sectors, which include education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 20 years, they have been the primary focus of our resources.

Position Description:

The Customer Service Representative is responsible for assisting our clients with exceptional service while understanding the primary needs and assuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. We are currently looking for applicants that are able to work the night shift: 3:00pm - 10:00pm.

Essential Duties and Responsibilities:  

  • Answer customers’ calls warmly, identify and assess their needs to achieve satisfaction.
  • Provide inside sales assistance to existing/potential customers.
  • Enter the orders received by phone in our CRM system.
  • File Management, scanning invoices, picklists, driver reports. 
  • Build sustainable relationships and trust with customers through open and interactive communication (by phone and in-person).
  • Assist Sales Representatives with inquires and orders.
  • Greet and filter Reception traffic.
  • Manage incoming phone calls and transfer them to the appropriate party.
  • Compile and analyze daily reports.
  • Manage Small Change box (petty cash).
  • Receive and process Drivers’ paperwork, such as signed invoices, cash, checks, etc.
  • Other general office duties as assigned.

Knowledge and experience:

  • 1 year of proven customer support experience.
  • Hands-on experience with Order/Data Entry
  • Data Analytics


  • Strong Excel knowledge (intermediate use preferred).
  • Bilingual (English and Spanish).
  • Excellent time management skills, with the ability to multi-task.
  • Able to meet deadlines in a fast-paced environment.
  • Excellent communications skills. Must provide exceptional customer service and display a professional attitude towards customers.
  • Strong phone contact handling skills and active listening
  • Dependable/Reliable.

We have excellent benefits which include:  

  • Medical, Dental, and Vision insurance partially sponsored by the company.
  • Company-sponsored Life Insurance and Short-term disability coverage.
  • 401K program with company matching.
  • Paid Holidays.
  • PTO and Vacation.

All Florida Paper LLC


Miami, FL
33178 USA



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