Job Title: IT Manager
Reports To: Director of IT
Works under the direction of the Director of IT and assists in the planning, directing, and coordinating the development, implementation, deployment, and operation of information systems and technology solutions for business needs.
The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Assist with set up, management and continuous improvement of data reporting and transmission to and from external partners. This will include the use of SQL development and/or use of Tableau.
Continuously ensure the security of information is consistent with HIPAA and HITECH laws.
Analyze and communicate ways to continuously improve data risk management and improvement of process efficiencies.
Assist with managing the company servers including maintenance, upkeep and improvement.
Assist with managing the company’s telecom system that is call center geared to support in-house and remote employees.
Assist with managing, maintaining and testing all system redundancies to include telecom and internet ensuring business continuity per the organization’s Business Continuity Plan (BCP) and policies.
Manage administrator duties to include setting up new user configurations, new user profiles and programs within the server/domain, system access and e-mail.
Assist with end user needs such as connectivity issues, login issues and other user end trouble shooting that may come up on a day to day basis.
Complete projects by coordinating resources and timetables with user departments and data center
Verify application results by conducting system audits of technologies implemented
Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures
Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements
Associates degree or above
3-5 years previous IT management experience
Experience with desktop and server operating systems, including Windows 7/10 and Windows servers
Extensive experience with firewall technologies, switching, virtualization, storage technologies and MS Exchange/OS
Extensive experience with application support for all Microsoft Office products
Bachelor’s degree or higher
Exceptional written/oral communication skills
Exceptional interpersonal skills
Certifications for various technology applications is a plus
Business Skills and Knowledge
Demonstrate analytic and problem solving skills, and understand the impact of individual
decisions on other parts of the organization and the environment.
Strategic planning and marketing
Setting organizational direction and strategies based on an understanding of the market
and market forces, and communicating an organization’s capabilities and strengths to
An understanding of how technology can be used to promote managerial and clinical
efficiency and improve health care delivery. The ability to effectively manage
information resources and plan for future needs.
Knowledge of the Health Care Environment
Health Care Systems and Organizations
Demonstrate an understanding of how the various components of the health care
system is organized and financed, and how they interact to deliver medical and health
Communication and Relationship Management
Be able to utilize verbal, written and presentation skills to communicate an
organization’s mission, vision, values and priorities to diverse audiences.
The ability to inspire individual and organizational excellence, create and attain a shared vision
and successfully manage change to attain the organization’s strategic ends and successful
Be able to promote organizational development and continuous improvement, and use
systems thinking to enact change in complex organizations.
The ability to align personal and organizational conduct with ethical and professional standards
that include a responsibility to the patient and community, a service orientation, and a
commitment to lifelong learning and improvement.
AllCare Plus Pharmacy, Inc. is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.