Legal Assistant / Validator / Paralegal
All About People Phoenix, AZ
- Expired: over a month ago. Applications are no longer accepted.
One year contract
This position will be in office with the possibility to be remote after training.
Work in multiple data bases, determine whether document is an appeal and to what, determine issue(s) appealed and parties, and assemble electronic file based on established procedures, docket case, move case to scheduling queue.
This function is mission critical, as the group requires this
journeyman level legal assistant position to provide daily advice to parties regarding the status
of their Public Assistance and/or Unemployment Insurance appeals, answer process questions
and provide assistance consistent with due process requirements.
Primary duties for this position include verifying incoming appeals, determining accuracy of
exhibits for a hearing, enter case documentation into appropriate repositories, assist customers
with elevated docket calls, assist, Judges with legal research, creating templates for legal notices, and interpreting necessary procedures for research and analysis of case files for hearings and uploading legal decisions and dispositions for the department to take
action on a case. Select exhibits for hearings and must distinguish between the different
programs and issue codes to create packets that will be sent to the department as well as the
Major Responsibilities/Essential Functions
Answers elevated calls, inquiries and concerns that could not be resolved by first level contact.
Performs complex research in multiple databases and systems and respond to inquiries and
status of appeal calls. Explains appeal procedures and policies to parties and the public.
Communicates with parties on behalf of Judges.
Analyzes jurisdiction, issues, etc. by reviewing imaged and paper documents per case.
Identifies and corrects errors and virtually prints missing documents. Uses PC to research
related issues elevated by legal support staff or referred by Judges, management or other
DES Departments. Ensures incoming appeals meet noticing deadlines mandated by Federal and State laws.
Research appeal for potential to set aside and remand in order to expedite process for
customers. Research complex issues for case file in Healthy Arizona Plus (HEA+), AZTECS,
and DBME OnBase to choose exhibits for a hearing.
Elevates appeals to the Board for Appeals as necessary. Uploads Administrative Law Judge
(ALJ) decisions, dispositions, and orders for department to take action. Follows up with
Department Case Workers and Local Offices to ensure all action were taken on a case as
instructed by the ALJ. Enter notes into case documentation repository.
Timely and accurately processes requests for postponements, withdrawals and other requests by parties and Judges.
Other duties as assigned as related to the position.
Knowledge, Skills and Abilities
English; speaking, writing, reading; Health-e-Arizona Plus Public Assistance online application
system; Auto Scheduling systems; The Administrative Procedures Act; MS Office (Word,
Excel), Google Apps (Gmail), Adobe Acrobat; Organization and maintenance of confidential
paper and electronic files; Arizona Public Assistance and Unemployment Insurance law,
practices and procedures; Customer service techniques: telephone, in person and office
security procedures; Identification of complex legal issues with appeals in a timely manner;
Case management systems (e.g. APS, Clear2There, mainframe, HEAplus, AZTECS); Office
policies and procedures; Virtual Office requirements related to remote work environment, and
handling sensitive data. Managing multiple computer programs at one time; Identifying
appropriate legal documents in an imaging system to create and send out notices for hearing
and create case files; Operating various office equipment; Use of personal computer with
multiple programs running simultaneously; Customer service techniques; Interpersonal skills to handle internal and external customer complaints and concerns. Effectively communicate (e.g.verbal, written and reading) with internal and external customers, ALJs, coworkers, agency personnel, supervisors and managers; Work with minimal supervision; Use critical thinking to
analyze complex appeals requests, resolve conflicts between competing information, and
extract and capture pertinent legal information; Adapt to prescribed procedures within the
Administration; Perform repetitive detailed work with a very high level of accuracy and speed;
Multi-task; Manage conflicting priorities and demands; Concentrate and focus on complex and
sometimes conflicting information from a variety of sources; Analyze and research complex
case information observing confidentiality policies and making command decision on assigning
workload to meet legally mandated deadlines; Ability to work with customers and staff of various
backgrounds, nationalities, and needs.
Paralegal or Legal Assistant Certification from an accredited University, college, or ABA
accredited training program; Associate degree from an accredited college; Experience as a
All About People