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Customer Service Representative

All About People San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.

SUMMARY

This is a hybrid position that is a combination of customer service and inside sales in a fast-paced, team-oriented environment. The customer service portion of this position is responsible for handling customer inquiries and receiving and processing purchase orders promptly and effectively. The inside sales portion of this position is tasked with generating revenue by supporting outside sales staff and obtaining and soliciting orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide friendly, efficient, professional customer support
  • Provide accurate information to customers and colleagues
  • Be responsive to the concerns of all customers as the first “point-of-contact” between the customer and GBI Regional Sales Team
  • Process purchase orders correctly and efficiently
  • Process RMAs with Management approval
  • Process sample submittals and create follow-up
  • Review and maintain open order report as directed
  • Enter all sales bids and quotes into CRM or alternative
  • Assist in managing account selling activities by organizing and maintaining in CRM or alternate
  • Maintain merchandising and marketing tools currently in distribution in CRM or alternate
  • Participate in weekly departmental design and creation
  • Provide samples, merchandising, marketing tools as requested or needed with Management authorization
  • Other duties as assigned and directed

QUALIFICATIONS

  • Minimum 3-5 years inside sales experience or high level customer support

· Stone and tile industry experience is highly preferred, but not required

· Must be proficient in Microsoft Word, Excel, and Outlook

· Must be able to maintain a high level of accuracy and attention to detail

· Must maintain excellent attendance and punctuality

· Must have strong verbal and written communication skills

· Must be a critical thinker and clear communicator

· Capable mathematical skills.

All About People

Address

Huntington Beach CA 92647
San Diego, CA
USA