Customer Account Specialist-Denver, CO
All About People Englewood, CO
- Expired: 26 days ago. Applications are no longer accepted.
Customer Account Specialist
The Customer Account Specialist is responsible for delivering a quality customer experience, building customer relationships and managing process execution.. This role will partner with operations and capacity resources as an active member of an account team to ensure the customer’s freight moves as planned and takes actions to resolve exceptions when they occur.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following: Customer Experience: Establishes contacts and builds relationships with customers to understand the customer’s needs.
Communicates proactively with customers, carriers, suppliers and internal stakeholders to ensure customer needs are met.
Manages conflict and navigates difficult conversations with the customer using tact and diplomacy.
Responds to customer inquiries and provides updates related to exception management in a timely manner
Ensures quality execution against expectations, identifies issues and implements solutions.
All About People