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Sr. Vendor Manager

San Francisco, CA
  • Expired: May 05, 2022. Applications are no longer accepted.

Position Location: United States (Home Based)

Position Title: Sr. Vendor Manager (Full-time/Permanent)

Position Reports to: Director, Strategic Accounts & Solutions

Department/Unit Name: CIMS - Clinical Project Management

Job Summary:

The Sr. Vendor Manager (SVM) is accountable for the evaluation, integration, oversight, and performance of all vendors that support
Alimentiv's clinical services, including a wide array of central lab vendors, central/local drug depots, and goods and technology vendors
that support end-to-end clinical trial management. In consultation with Quality Assurance (QA) and Senior Leadership, the SVM integrates
new vendors into the clinical services' portfolio by defining contractual requirements and performance expectations, overseeing timelines,
budgets, adherence to service level agreements, and other risk management activities. The SVM coordinates with assigned Vendor Leads
(VLs) who serve as primary vendor contact and channel for effective day-to-day vendor oversight and communication, and/or acts as the
Vendor Lead, as required

Areas of Responsibility:

Vendor Selection

Develop and/or support the development of vendor requirements.
Lead vendor search activities.
Provide support and oversight to VL's in managing new and existing vendor
Maintain an active understanding of new trends in the vendor landscape as it applies
to clinical research service delivery.
Track vendor capabilities/service offerings, costs, competitors.
Collaborate with QA on vendor assessments.
Collaborate with BD to solicit vendor bids and define and review vendor costing for
Work with Legal to ensure specifications are in line with the bid request.
Work with Legal to review, amend and negotiate Master Service Agreements and
project orders.

Vendor Oversight

Promote a 'One-Team' Philosophy with Study Teams, Vendor Leads and Vendors.
Participate, as required, in project meetings with sponsors to provide status updates
on mitigation strategies, collect feedback and resolve conflicts to enable adherence to
vendor service level agreements.
Cost management - review agreements and change orders to ensure best value for
Risk management - collaborate with QA and Project Managers (PM) on vendor risk
assessments and risk mitigation plans.
Compliance - ensure currency of audits and Corrective Action Preventative Action
(CAPA) management related to vendors.
Communication & collaboration - set expectations and ensure appropriate
communication channels are established and operating that optimize mutual success

Vendor Process Management.

Issue Management - troubleshoot all vendor problems and ensure mechanisms are in
place for efficient escalation and effective resolution.
Performance management - establish vendor key performance measures and monitor
vendor performance.
Continuous Improvement - conduct regular, periodic after-action reviews and collect,
collate and communicate lessons learned to stakeholders.
Change Management - e.g., process, technology, people, changes to new vendors -
lead the effective implementation of improvements that minimize negative impact to
vendor/Alimentiv/sponsor service level agreements.

Vendor Process Management
Develop and maintain a current vendor list.
Document, track, measure, report and evaluate vendor performance with respect to
relevant guidelines and SOPs.
Ensure ability to adapt process to remain aligned with different sponsor needs and
Identify improvement areas in collaboration with all internal stakeholders and
prepare/present/implement solutions to outsourcing issues or requirements.
Coordinate processes and methods to improve vendor activities.

Vendor Lead and Internal Stakeholder Support
Collaborate closely with a broad internal stakeholder group including clinical
research, medical imaging, medical research and development, business development,
contracts, and quality assurance to ensure a coordinated environment in support of
all vendor related activities.
Define and communicate Vendor Lead capability requirements (when applicable).
In consultation with the Line Manager, identify Vendor Leads for significant vendors.
Provide feedback and coaching to Vendor Leads and provide input into performance
review of Vendor Leads.
Work with the relevant functional heads to identify Vendor Leads to act as the
primary vendor contact and to manage the day-to-day interactions (as needed).
Deliver training and support to assigned Vendor Leads.
Provide regular vendor management update reports.
Review and assess sponsor requests and business needs and work with vendors to
ensure the sponsor's needs are being met, as appropriate.
Prioritize and evaluate project and/or vendor team issues and manage the
implementation of the agreed upon solution.


Undergraduate university degree (Bachelor or Honors Bachelor) and 7-9 years related experience +continuous training and knowledge/skills upgrading

Post-graduate degree or undergraduate degree with professional certification(s) Level and 4-6 years related experience +substantial on-going job-related training
Direct vendor or project management experience in a CRO, Biotech or Pharma organization preferred.

Working Conditions:

Home Based

*Accommodations for job applicants with disabilities are available upon request.

Employment Type: OTHER



San Francisco, CA
94101 USA



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