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Senior Desktop Support Specialist

Aldrich Technology San Francisco, CA

  • Expired: September 21, 2021. Applications are no longer accepted.

Job Description Are you looking to be part of a growing team? We're a west coast based MSP supporting a variety of clients up and down the west coast. We partner with companies at every stage to help them use technology to grow and strengthen their organizations.

We hire technical staff to help our clients become more productive by assisting them when things are not working right, and educating them on business standards, tools and technologies needed to work effectively. This is a full time Senior Desktop Specialist position and will be based in the San Francisco, CA area. Aldrich Technology employees are committed to our client’s success.

Our team has decades of experience with technology, systems and infrastructure initiatives across many industries. We believe successful solutions include communication, responsiveness and execution. That difference motivates our entire company and all of our customers' satisfaction.

We offer skills coaching to help every member of our team embrace our customer focused culture and expectations. We are looking for individuals that want a career where they will facilitate positive change and can be a champion for outstanding customer service to our customers. Responsibilities Provide full user support to our client base in local clients’ offices (in person and remotely) Maintenance and problem solving with respect to systems and applications.

Provide feedback on work in progress Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information. Ability to provide basic network troubleshooting (connectivity, DHCP and DNS) Basic problem solving with respect to server, network and cloud-based infrastructure Act as a point of technical escalation including the ability to work with individuals with a wide range of computer skills, specifically when communicating technical information Ability to provide support for small and mid-enterprise level organizations Other duties/tasks as assigned Education and Experience Ability to provide outstanding customer service Exceptional interpersonal and communications skills Excellent analytical and problem-solving skills 3-7 years detail-oriented experience in a Corporate Help Desk environment Hands on experience using and/or troubleshooting Microsoft Windows 10, Microsoft 365 and Mac OSX Ability to construct MS Teams, OneDrive and similar Microsoft applications. Experience working with smart devices such as iPhones, Android, iPads and Surface, etc.

Must have reliable transportation and should expect that daily commutes are subject to change and could at times be 50 plus miles or more. Candidates should expect to work overtime, the average work week is 45 hours. About Us Aldrich Technology is part of the Aldrich Group of Companies which includes a Top 100 Accounting firm nationally as well as affiliate companies serving a variety of business needs from accounting to employee benefits.

We deliver technology guidance, networking solutions and managed IT services to help organizations effectively use technology. Our team of system experts, networking professionals and cybersecurity specialists keeps organizations operating securely and efficiently. Aldrich is an equal opportunity employer.

Salary and Benefits Our employees enjoy a competitive compensation and benefits package, which includes medical, dental, vision, life, and disability insurance, flexible benefits plan, 401(k) plan, profit-sharing, and 401(k) match, paid holidays, volunteer hours, as well as vacation and sick leave in the form of a paid time-off bank. To Apply Submit a resume and cover letter. Company Description Our team has decades of experience with technology, systems and infrastructure initiatives across many industries.

We help our clients think strategically about the technology they use, identify gaps, and recommend areas for improving productivity across business functions as well as IT support and security. We serve as a resource that brings expertise on new technologies and presents custom solutions for your business by building sound, expandable foundational infrastructures that support corporate growth.

Aldrich Technology

Address

San Francisco, CA
94199 USA

Industry

Technology

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