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Direct Customer Service Consultant - HIRING NOW

Albany Marketing Group Albany, NY
  • Expired: 4 days ago. Applications are no longer accepted.

About Us:

We are an outsourcing customer acquisition firm. That means our clients hire us to provide a personal touch with customers that they can’t achieve themselves and don’t trust anyone else to do. We create a personalized approach to customer service that has dramatically increased client revenue and market brand share. We are in immediate need of a Direct Customer Service Agent to take a unique, relationship-oriented approach to our campaigns and liaise between major clients and their customers.

Responsibilities of the Direct Customer Service Representative:

  • Investigate and solve customer service inquiries during residential campaigns and communicate the services available to them to provide an exceptional customer service experience.
  • Educate prospects on our client’s service offerings to encourage new signups of our client’s services or upgrades from existing customers.
  • Lead by example and eventually train other staff members on customer service and campaign strategies.
  • Provide product and customer service.
  • Manage in-field service campaigns.

Our Management Training Program Focuses on the Following Areas:

  • Customer Service, Sales, and Marketing (No telemarketing! No direct mailing!)
  • Leadership skills.
  • Effective communication techniques.
  • Marketing campaigns and sales strategies.
  • Team management.

Requirements of the Direct Customer Service Agent:

  • Experience in retail, restaurant/food service, hospitality, brand promotions, field marketing, and other environments providing front-line customer service support a plus!
  • Willingness to succeed and train in an entry level customer service position.
  • Great communication skills and people skills.
  • Excellent work ethic.
  • Positive business attitude like the rest of our client’s enthusiastic staff.
  • You must be confident you'll be successful, just waiting for a career opportunity where you can prove yourself.

Local applicants only. We are looking to hire & train asap

Albany Marketing Group

Why Work Here?

Great company culture and hands on training into leadership and management!

Albany Marketing group is a privately owned Marketing & Brand Management Firm based out of Albany, NY. AMG lives by a company philosophy of loyalty to our people and results for our clients. Our success is built upon standards of only promoting from within, leading by example at all times, and working as hard for our clients as we would for ourselves. Albany Marketing Group strives to be the perfect combination of entrepreneurial spirit, superb client service, and successful business professionals.


Albany, NY