JOB SUMMARY: Under general direction responsible for assisting providers in delivering quality health care to patients and their families.
Creates, develops, and nurtures culturally appropriate interactions. Applies customer service guidelines appropriate for the situation.
Assists providers in the delivery of quality health care. Performs basic medical procedures before and after examination including taking of vital signs, rooming the patient, performing phlebotomy, specimen collection, dressing changes, medication administration, scheduling patient appointments and procedures, documentation of care in the healthcare record which may include documentation assistance as a scribe, proposing orders, performing specialty specific care with appropriate training; assisting in ensuring smooth patient flow; and assisting provider and case manager in managing patients.
Maintains a clean work environment, reporting defective or missing equipment and safety hazards. Assists in disaster planning and activities.
Provides feedback on the, and assists in the improvement of, quality of care being delivered to ensure that Joint Commission and other regulatory standards are met as they apply to the department.
Ensures availability of drug stock supply, other supplies, and equipment by completing daily inventories of various medical items and submitting supply requests for replacement. Perform equipment inventory and maintenance. Completes daily quality control testing and documentation of blood glucose meters where applicable.
Establishes and maintains cooperative working relationships with other employees.
Performs other duties as assigned.
KNOWLEDGE and SKILLS
Knowledge of safety factors and medical terminology.
Knowledge of Billing and Coding.
Knowledge of communication skills, both oral and written to interact with patients and families.
Skill in injections, vital signs, and phlebotomy.
Skill in providing and maintaining accurate documentation in the patient's health record.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in learning the computer system, applying the knowledge to accurately schedule patient appointments and tests.
Skill in setting up, maintaining, and interpreting data from a wide variety of medical equipment and monitoring devices.
MINIMUM EDUCATION QUALIFICATION
A high school diploma or GED equivalent and a certification from an accredited certified medical assistant program.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - None.
MINIMUM CERTIFICATION QUALIFICATION
Certified Medical Assistant (CMA) certification from either National Center for Competency Testing (NCCT) or American Association of Medical Assistants (AAMA).
Current Basic Life Support card required.
PREFERRED EDUCATION QUALIFICATION
PREFERRED EXPERIENCE QUALIFICATION
PREFERRED CERTIFICATION QUALIFICATION
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Must be able to lift approximately 40 pounds.
ANMC is not a latex free facility; an employee should expect to work in an environment where latex may be present.
The work demands long periods of sitting, walking, standing, bending, stooping, and lifting in the process of patient care.