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Business Support Specialist V - Collections

Alaska Communication Systems Grp
Anchorage, AK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Business Support Specialists (BSS’s) work in diverse departments such as Payroll, Accounts Payable, Treasury, Collections, Customer Billing, Sales, Facilities, and Operations. The primary duties of the Business Support Specialists(BSS’s) are to provide back office and administrative support. Duties are dependent on the department in which the BSS works and may include tasks such as reconciling of data, processing, completing financial transactions like internal credit card expenditures, vendor payments, customer refunds, preparing and processing
company-wide payroll, running customer billing statements, auditing customer billing information to ensure accuracy, processing of customer payments, and collecting on delinquent customer accounts.

Business Support Specialist V

May perform some duties of BSS I’s and generalized BSS II duties.

Verify all aspects of the customer billing statement and identify billing errors as related to system problems, system setup, or service order-created errors.

Ensure all system outstanding billing issues are researched, documented, and corrected prior to the billing run.

Ascertain billing systems are correct in calculating taxes & surcharges for all ACS holding areas and report discrepancies.

Validate security deposits are posted correctly to customer accounts; requested refund amounts are correct to billing account balances, cash-related research as requested by cash control.

Validate payment batches from various ACS cash systems, adjustment batches have been accurately uploaded to billing systems.

Work with Supervisor and/or department subject matter experts as directed to reach a resolution of billing issues, coordinate with other departments to determine and implement resolutions, research and resolve GL errors to

Initiate outbound courtesy calls to internal and external customers in a timely manner to address any recognized billing issues, and ensure the customer of proposed correction.

Maintain billing and invoice supplements as required by special contracts.

Identify, define, prepare, and distribute complex reports in a professional format, representing complete and accurate information as required for management and outside agencies.

Proactively identify areas and utilize tools for improvements both within the department as well as for other areas in the Company, and provide to Supervisor. Work on project teams as needed to ensure a positive customer billing experience.

Document procedural instructions for department-related tasks.

May process and facilitate the collection of specific delinquent accounts and customer payments.

Perform other duties as assigned.

Minimum Qualifications

High school diploma or equivalent; minimum of two (2) years of proven experience in the functional area you will be working in (Billing.) BSS V’s require demonstrated experience in the company software systems that will be utilized in the position and understand service order processing, contract fulfillment, tariffs, policies, and procedures. BSS V’s require advanced knowledge of MS Word, Excel, and Outlook, an intermediate level of understanding using MS PowerPoint and MS Access.

Preferred Qualifications

Billing Operations (aka End User Billing) department BSS V’s; experience in using SQL code to perform data mining tasks in various software applications.   

Alaska Communication Systems Grp


Anchorage, AK
99503 USA


Finance and Insurance

View all jobs at Alaska Communication Systems Grp