Skip to Main Content

Partner Training Specialist, Partner Education

Alarm.com
Tysons Corner, VA
  • Posted: over a month ago
  • Full-Time
Job Description

POSITION OVERVIEW

Alarm.com is seeking an ambitious, hardworking individual with proven experience collaborating across teams to be a Partner Training Specialist with our growing training team.  This role will work in a fast-paced, dynamic environment to deliver technical training in the field to our customers.  The person in this role will represent Alarm.com in various field training activities such as hosting Academies, Power Up training events, classroom training and more. 

Their content will be organized and effective.  The person in this role will be a self-starter who is able to operate independently.  The ideal candidate will have strong people skills with a natural customer service disposition and excellent problem-solving skills.  They are comfortable learning new technologies and teaching them to others.  The team culture is flexible with a positive attitude that fosters team spirit.


RESPONSIBILITIES

Primary job responsibilities will include:

  • Facilitate with Training Managers to gather, design, test, document, develop, update and deliver technical training to internal and external customers.
  • Support the formulation and definition of technical training scope and objectives for both classroom, Academy, eLearning and webinar courses.
  • Assist with course maintenance and content development.
  • Gather feedback from internal and external partners as well as our Product Management team to improve our product and tool training as well as improve our overall product based on feedback from our internal and external customers.
  • Act as SME for eLearning developers to audit and maintain Academy Online course content.
  • Create and deliver Webinar course content.
  • Analyze training information to produce reporting, track key metrics and KPIs as they relate to training and keep stakeholders informed.
  • Collaborate with internal teams, such as Product Management and Sales, to stay up to date with new Alarm.com product release features and new product offerings.
  • Provide support and assist with partner requests and inquiries.

REQUIREMENT

  • Ability to travel 50% of the time to engage with partners and provide trainings, select months reaching to up to 75%
  • 1-3 years of relevant work experience is required
  • 1-3 years of experience in client-facing roles, preferably in training or facilitating training is highly preferred, specifically if the experience involves working with external training programs.
  • Bachelor's degree is required, Master's degree is preferred
  • Experience in the software industry is a plus
  • Excellent written, verbal, and presentation skills is required
  • Demonstrated customer service orientation and disposition
  • Ability to communicate clearly with all levels of the organization
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
  • A self-starter who is able to operate independently, within a team environment
  • Ability and commitment to meet deadlines, even during high volume periods.

 WHY WORK FOR ALARM.COM?

  • Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
  • Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
  • Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
  • Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
  • Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.


COMPANY INFO
Alarm.com, founded in 2000, is the industry leading technology provider of interactive security solutions. Through advanced wireless monitoring, mobile and web-based services, and a proven hosted services platform, Alarm.com helps protect over one million residential and commercial customers throughout the United States, Canada and Latin America. Alarm.com's products and services are offered exclusively through a network of over 5,000 licensed and authorized Security Dealers. Alarm.com's headquarters are located in Vienna, VA. For more information, visit www.alarm.com.

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment. 

Alarm.com is an Equal Opportunity Employer

Alarm.com

Address

Tysons Corner, VA
USA

Industry

Education

View all jobs at Alarm.com

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.