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Customer Service Representative

Alacrity Solutions
Boise, ID
  • Posted: over a month ago
  • Full-Time
Job Description

The principle role of the Customer Service Representative is to provide best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The Customer Service Representative serves as a key role by filtering and routing verbal and written initial inquires and providing quality control of assignments within the required timeline. This position is 100% remote.

Primary Duties include, but are not limited to:

  • Respond to inquiries and requests from various customers in a timely manner using telephone and/or email.
  • Review insurance claim assignments to ensure contractor compliance with standards set forth in best practices.
  • Manage prescribed territory to ensure adherence to timeframe requirements.
  • Intake of issues related to claims and contractors in all areas.
  • Provide technical assistance for customers experiencing password difficulties.
  • Provide FNOL, assignment and reassignment support.
  • Perform other duties as assigned.

Skills & Requirements:

  • 1-3 years customer service experience in an office environment.
  • Insurance industry or construction experience strongly preferred.
  • Previous experience working with general contractors/vendors is a plus.
  • Ability to stay organized while managing multiple priorities.
  • Basic computer and keyboarding skills, including Microsoft Word, Excel and Outlook.
  • Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox.
  • Knowledge in Claims Management Systems a plus.
  • Must be able to work in both a team environment and autonomously.
  • Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
  • Self-motivated and independently able to prioritize tasks and resolve issues.
  • Multi-channel communication and support experience including instant messaging, e-mail and phone calls with customers.
  • Ability and willingness to work non-standard work-weeks (i.e. 8 AM to 5 PM Wednesday through Sunday) desired; willing to work additional hours or make shift adjustments as determined by business needs.

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Alacrity Solutions


Boise, ID



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