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Call Center Representative

Alabama Allergy and Asthma Center Hoover, AL
  • Expired: 6 days ago. Applications are no longer accepted.

Alabama Allergy & Asthma Center is hiring customer service representatives for our call center. We are looking for highly motivated candidates with a great attitude, a high level of professionalism, and the ability to thrive in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Able to answer high call volume on a daily basis
  • Able to respond to patient care and team emails efficiently
  • Communicates with all care teams to promote information transparency and continuity
  • Problem solving abilities when approached with emergent schedule changes
  • Maintain complete and accurate documentation
  • Collect past due balances for all patients
  • Schedule appointments for patients and referring physician offices
  • Notifies new patients of upcoming appointments
  • Update patient demographics at point of contact
  • Balance daily patient charges (cash, check, credit cards) against computer
  • Scan paperwork and faxes on a daily basis
  • Respond promptly to customer needs
  • Provide excellent customer service
  • Observe safety and security procedures
  • Maintain work area in a neat and organized manner
  • Report potentially unsafe conditions to management
  • Other duties and responsibilities as assigned

QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each duty adequately in a culturally
competent environment. The requirements listed below are representative of the knowledge, skill, and /or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

  • EDUCATION/EXPERIENCE
    • High School graduate or equivalent. Previous patient care/customer service experience preferred. Detail oriented with excellent computer skills. Well-groomed appearance. Positive customer service skills.

Alabama Allergy and Asthma Center

Why Work Here?

Great work environment, awesome team, great physicians.

The mission of Alabama Allergy & Asthma Center is to be the leading caregiver for patients with allergies and chronic respiratory problems. Since 1966, our practice has been committed to providing the greater Birmingham area and our patients with the best care through our values of care, advocacy, service, integrity, and accountability.

Address

2100 Data Park, Hoover, Al 35244
Hoover, AL
USA