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Customer Care Rep

Aktiv Insight
Salt Lake City, UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Aktiv Insight is looking to add a Call Center Representative to our growing team. Successful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment. The Call Center Representative will be responsible for handling all incoming calls in a timely manner and providing sufficient answers and solutions to all customer queries. The ideal candidate will have a helpful and friendly demeanor, strong attention to detail and ability to use good judgement and be resourceful.

Duties and responsibilities:
  • Field incoming calls in a timely manner throughout the shift.
  • Identify customer questions, complaints, concerns, and overall needs.
  • Handle customer complaints respectfully and professionally.
  • Redirect customers to appropriate departments and teams when appropriate.
  • Follow up with callers on complaint/question status, ensure resolution.
  • Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
  • Follow all communication procedures, policies, and guidelines during every customer interaction.
  • Perform duties and responsibilities with our customers' satisfaction as your number one priority.


  • High school diploma or equivalent (GED) required.

Experience & Abilities:

  • A helpful, friendly customer service experience is required.
  • Able to talk on the phone and navigate a computer at the same time.
  • Able to read notes within the computer system to answer questions.
  • Ability to use good judgment and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
  • Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).

Aktiv Insight


Salt Lake City, UT
84150 USA