Customer Care Rep

Aktiv Insight is looking to add a Call Center Representative to our growing team. Successful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment. The Call Center Representative will be responsible for handling all incoming calls in a timely manner and providing sufficient answers and solutions to all customer queries. The ideal candidate will have a helpful and friendly demeanor, strong attention to detail and ability to use good judgement and be resourceful.

• Field incoming calls in a timely manner throughout the shift.
• Identify customer questions, complaints, concerns, and overall needs.
• Handle customer complaints respectfully and professionally.
• Redirect customers to appropriate departments and teams when appropriate.
• Follow up with callers on complaint/question status, ensure resolution.
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Education:

• High school diploma or equivalent (GED) required.

Experience & Abilities:

• A helpful, friendly customer service experience is required.
• Able to talk on the phone and navigate a computer at the same time.
• Able to read notes within the computer system to answer questions.
• Ability to use good judgment and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
• Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).