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Business Process Specialist

Akorbi Workforce Solutions New York, NY
  • Expired: 25 days ago. Applications are no longer accepted.

12 month renewable contract opportunity!

Business Process Specialist/Community Manager

Responsibilities

Support the Local Guides community program managers by providing support for community-related projects including but not limited to:

  • Execution of strategic tactics defined by community management program managers
  • Day-to-day management of super users program and communication amongst super users
  • Pull & analyze success metrics from Google Analytics and Lithium’s products to assess performance of projects
  • Engage and coordinate daily with program managers, program marketing teams, content strategists and others
  • Overall, ensure that the Local Guides Connect online forum is kept in the best standing possible, including but not limited to:
  • Support of Connect Moderators (community members), support of Moderators (vendor employees), community escalations, community messaging development and product-related bug reporting

Additionally, the following will be required:

  • Curate data and community reports
  • Interact directly with forum vendor and third-party developers for all technical matters related to the platform
  • Process documentation creation and management
  • Train and support remote vendor operations team

Akorbi Workforce Solutions

Why Work Here?

We are a group of companies specializing in building compassionate human connections through language, technology, and workforce solutions.

Akorbi Workforce Solutions provides technical, professional, high-volume, multilingual and bilingual staffing solutions in the U.S. and globally to support the contract, contract-to-hire, direct-hire, statement of work and payroll needs of Fortune 1000 clients.

Address

New York, NY
USA

Website