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Service Specialist

Ajilon Sacramento, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Ajilon Health Care is actively seeking to Service Specialists for an exciting 100% remote contract assignment with a well-respected insurance provider based in Sacramento, CA. In this remote role, you will be responsible for ensuring the satisfaction and retention of customers by responding to high volume telephone and written inquiries pertaining to billing, payments, and policy document requests, while providing the highest level of customer service.

Essential Functions:

  • Responds to first level inbound insurance service billings, operator, voicemails, emails, or other inbound service channels by phone or in writing to deliver a high level of customer service.
  • Utilizes active listening skills to quickly identify problems and assist as needed, while documenting required information into the call log.
  • Routes calls to appropriate agents, departments, or other business groups.
  • Supports retention goal efforts with email notices on past due invoices.
  • Utilizes internal workflow processes to provide copies of existing documents as requested by policyholders and/or endorsement holders.
  • Processes credit card payments for active and lapsed policies within departmental guidelines.
  • Assists clerical staff in imaging and indexing of documents; printing, sorting, and mailing of production documents, as needed.
  • Meets or exceeds the performance goals/metrics established for this position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance.
  • Ability to work regularly scheduled shifts within hours of operation
  • Requirements:

  • HS Diploma or equivalent
  • 1-2 years' customer service experience in a call center processing payments and answering billing inquiries
  • Maintain composure under pressure
  • Critical thinking: applies analysis, creativity, resilience and logic to reach optimal outcomes; develops and implements solutions.
  • Relationship: focuses on meeting needs and exceeding expectations for those served inside and outside the organization.
  • Proficient computer skills, including, Excel, Word, PowerPoint.
  • Demonstrate excellent verbal, written and interpersonal communication skills.
  • Work in a deadline driven, fast-paced environment.
  • Adapt to a changing environment.
  • Work in a collaborative environment.
  • Demonstrate excellent analytical skills with a strong attention to detail.
  • Prioritize workload to meet deadlines and manage multiple projects.
  • Work independently with minimal supervision.
  • Experience with AS400, CRM or other database management program experience, and familiarity with insurance forms and service processes preferred.
  • Hours: 40 per week; 8 am to 5 pm

    Employment Type: Contract (2 to 3 months)

    For more information about this exciting opportunity respond to this ad with your resume, or email it to me directly @ Eben.Mahoney@ajilon.com

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

Ajilon

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Sacramento, CA
95833 USA

Industry

Business

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