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REMOTE - Total Customer Experience Analyst

Ajilon Fremont ,CA
  • Posted: 9 days ago
  • $44,183 to $94,597 Yearly
  • Temporary
  • Benefits: medical, vision, 401k, dental, life_insurance
Job Description

REMOTE - Total Customer Experience Analyst

Ajilon is looking to hire an Total Customer Experience Analyst to be REMOTE until restrictions lifted, then in the Fremont, CA office but will look outside of CA as well. This contract requires an individual who can reach far beyond with great analytical capabilities, interpersonal skills, and an excellent detail-oriented mentality.  Apply now if you meet the qualifications!

*** Qualtrics or Medallia Exp Preferred **

Responsibilities:

  • Assists in project-by-project improvement
  • Prepares and supports dashboard reports containing VOC and operational metrics that are relevant to specific customer types
  • Turns data into information to drive action
  • Deep understanding of common CX metrics and systems (NPS, CES, etc.)
  • Ensures stakeholders understand how to interpret and apply Voice of Customer (VOC) data

Qualifications:

  • Bachelors Degree
  • 2+ years experience in Customer Experience, Voice of Customer
  • Qualtrics or Medallia Exp Preferred 
  • Effective Communication
  • Able to hit the ground running
  • Ability to prioritize and multitask

If you feel you are qualified for this position, then apply today!

Company Description
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.ajilon.com/privacy-policy/
The Company will consider qualified applicants with arrest and conviction records.

Ajilon

Why Work Here?

Specialized Staffing, Focused on matching the best candidates to the best opportunities!

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.ajilon.com/privacy-policy/ The Company will consider qualified applicants with arrest and conviction records.

Address

Fremont, CA
USA

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