We are looking for a Benefits Representative for our client near Lombard, IL
- Communicates with customers and agents via telephone, correspondence, and electronic communication on requests and changes.
- Complete requests for policy projections for future activity on a policy.
- Processes billing mode changes on policies, which include adding removing, and changing automatic draft mode and bank account information for premium and loan payments.
- Processes cash transactions received via lock box and direct daily cash receipts.
- Process non-sufficient funds (NSF) check transactions, returned electronic payments received on Returned ACH report and billing error report.
- Process any and all billing transactions that need to be completed.
At least 2 years of inbound/outbound call experience
Has to be professional, patient and empathetic
Able to multitask
Must possess proficient knowledge of MS Office
If you have the above experience, please apply now