Skip to Main Content
← Back to Jobs

Member Service Specialist

Ajilon Grand Rapids, MI
  • Posted: 8 days ago
  • Other

Ajilon is currently seeking a Member Service Specialist with 2 or more years of experience for a full-time job with a fast-paced mortgage company in Kentwood, MI.

This is a pivotal role in providing complete customer service support to external clients and customers while adhering to company processes and policies. Our ideal candidate has the ability to stay organized in a fast-paced environment and communicate clearly as they will play a major part in the success of the office. If you are looking for a new and exciting place to work and grow in your career - then apply today!

Responsibilities:

  • Answer incoming calls and respond to emails and voicemails
  • Assist clients and answer questions regarding payments and information changes
  • Address client complaints and or issues, escalate as needed to the appropriate department
  • Provide timely feedback to the organization regarding any open tickets or concerns
  • Perform other tasks and functions as assigned to provide support to other team members and internal departments

Qualifications:

  • Experience working within a customer service or call center environment preferred
  • High school diploma
  • Ability to work independently and as part of a team
  • Personable, proactive, and ability to work in a fast-paced environment

Skills:

  • Strong attention to detail
  • Ability to effectively multitask
  • Creative problem solving skills
  • Service oriented attitude
  • Proficient with Microsoft Office Suite

Experience:

  • 2 – 3 years of Customer Service experience

This is an amazing opportunity that's moving quickly, so apply today to be considered!

Ajilon

Address

Grand Rapids, MI
49504 USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.