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Inbound Call Center Rep

Ajilon Mesa, AZ
  • Posted: over a month ago
  • Other

Ajilon is currently conducting interviews for a well known mobility company located in Mesa. They are looking for a call center rep to join their growing team! This position is Monday-Friday, with an 8 hour shift between the hours of 6am-7pm.

The call center rep will provide information and services to rental car customers for any tolls or violations incurred during the rental period.

The responsibilities for this position include, but are not limited to the following:

  • Provides customers with a one-stop resolution and education on products and services:
  • Providing account information and/or status
  • Processing payments
  • Solving product or service related problems
  • Displays positive, professional and empathetic customer-focused approach
  • Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
  • Develops and maintains product, process and technical knowledge related to services
  • Exhibits effective communication skills tailored to the audience

The ideal candidate will have:

  • High School Diploma or GED equivalent
  • 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
  • Proficiency with Windows based applications, including Office and Outlook
  • Minimum of 30 words per minute typing skills
  • Strong interpersonal skills and ability to interact with varying personalities
  • Bi-lingual (Spanish) is a plus
  • Must demonstrate reliability and dependability, including schedule adherence and attendance

If you are interested in this job, please apply now!! For a quicker response time, you may also email your updated resume in a Word document to cassandra.nienow@ajilon.com

Ajilon

Address

Mesa, AZ
85210 USA

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