Healthcare Customer Service Representative
Do you have experience in the healthcare or medical industry? If so, our client is looking for call center/customer service professional who can respond efficiently and effectively to customers and provides a positive first impression to all callers. Our client offers in-house training, but we’re looking for a professional who can jump in with both feet from day one!
-Excellent data entry skills required
-10-key, and must have a typing speed of 45-55 WPM
-Answering customer’s product, service and account related questions
-Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints and explaining behavioral health system processes.
-Document call in up to 4 computer systems
-Make outbound calls to coordinate care between consumers, providers, pharmacies and governmental agencies
-Assist Back other departments with data entry for enrollments, demographic updates, outreach to providers for the Severe Mental Illness (SMI) department, complaint log clean up and Urgent Medication enrollments
-Responsible for reporting on Customer Statistics and Pharmacy call volume
-Track complaints, provider referrals, provider training needs, success stories and trainings completed
Experience: Must have 2-3 years of current OR recent experience, this is not an entry-level role!
Compensation: $13.00- $16.00 per hour DOE
Schedule: Monday to Friday, 8:00 am – 5 pm, Full Time
Duration: This is a contract to hire opportunity
If you feel that this position is a match for you, please submit your resume today! For more open positions, visit the Ajilon website at www.ajilon.com