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Dispatcher

Ajilon Newport Beach, CA
  • Expired: over a month ago. Applications are no longer accepted.

Dispatcher

Are you an experienced dispatcher, operator, or call center professional with at least three years' experience who enjoys helping others? If so, we have a fantastic opportunity for a sales-minded individual who's seeking growth in a beautiful company.

Responsibilities:
-Operate a multi-line telephone console system
-Determine and assign the level of priority of the call and enter the data
-Ask vital questions and provide pre-arrival instructions
-Receive and respond to a variety of complaints
-Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems
-Dispatch and coordinate the responses
-Enters and modifies information into local, state in databases

Requirements:
-Degree highly preferred
-3-5 years’ experience required
-Must have recent experience working in a call center and customer service department
-Ability to work in a high call volume environment while meeting productivity standards with high quality
-Researching billing and payment history
-Excellent data entry skills using EXCEL spreadsheets
-Advanced skills in Outlook
-Bilingual in Spanish
-Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays

Additional skills:
-The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
-The ability to use logic and reasoning to reach conclusions and approaches to problems
-The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
-The ability to think quickly
-The ability to work under stressful situations
-The ability to actively listens and communicate effectively through clear speech and hearing
-The ability to follow instructions
-The ability to write clearly and spell correctly
-The ability to establish priorities a pass on information as needed

Compensation: $15.00- $17.00 USD per hour DOE

Position Type: Full-Time 8:00 AM - 5:00 PM (Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays)

Duration: This is a direct-hire opportunity

If you feel that this position is a match for you, please submit your resume today! For more open positions, visit the Ajilon website at www.ajilon.com

Ajilon

Address

Newport Beach, CA
92660 USA