Customer service representatives opportunity in Sodo!
- Efficiently and properly execute in-bound internal and external customer calls [customer accounts & salespersons],
- fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call.
- Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect.
- Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information and collection ? Update customer master record information
- Communicate effectively and with results at all critical steps in the fulfillment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery).
- Readily and openly communicate with internal customers [sales personnel] regarding the status of their order fulfillment, including permit restrictions, credit restrictions, out of stock situations and their failure to meet order deadlines.
- Ability to work with them to find alternative solutions to those situations.
Type - Temp to End of Year