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Customer Service Specialist

Ajilon Overland Park, KS
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Specialist

Ajilon is seeking a Customer Service Specialist for a Manufacturing Company in Lenexa, KS. In this role you will be responsible for the order to cash cycle. We are looking for a candidate with strong communication, ability to work in a fast-paced environment, proactive work approach and strong typing skills. Pay for this role starts at $15 per hour and goes up based on experience. Read below for additional details!

Responsibilities:

  • Facilitate order related requests
  • Assist sales with order related requests
  • Customer calls
  • Order entry
  • Track shipments
  • Manage returns
  • Learn basic product/technical knowledge to assist customer requests
  • Learn basic logistical and supply chain knowledge for order processing
  • Understand manufacturing basics
  • Problem solve with other departments to deliver product to a customer when needed
  • Issue credits and perform re-bills
  • Maintain customer notes and automated notifications
  • Understand customer order patterns
  • Provide administrative assistance, as needed
  • Additional responsibilities may be required

Requirements:

  • High School Diploma or equivalent experience. Additional College preferred, but not required.
  • 2+ years working experience in customer service or administrative support areas, or related education and/or experience. Some experience in manufacturing/supply chain industry is helpful, but not necessary.
  • Must be adaptable to change and treat each request in a customer focused way, ensuring satisfaction and quick results.
  • Must be able to work collaboratively with other departments including Logistics, Supply Chain, and Finance Groups.
  • Capable of high-level problem solving.
  • Understanding and demonstrate proficiency throughout the customer service cycle.
  • Strong multi-tasking and prioritizing skills.
  • Ability to facilitate customer requests to completion.
  • Excellent Microsoft application knowledge, such as Excel, Outlook, PowerPoint, and Word is a must.
  • Proficient typing skills and ten-key.
  • Excellent communication and relationship skills are required.
  • Ability to thrive in a fast-paced culture with an international footprint.
  • Demonstrates business acumen.

Employment Type: Full-time, Contract-to-hire

Work Hours: M-F 8-5 OR 9-6, 40 hours per week

If you are interested in this customer service role, apply immediately at www.ajilon.com with your resume in a Word document!

Ajilon

Address

Overland Park, KS
66214 USA