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Customer Service Specialist

Ajilon Columbia, MD
  • Expired: 21 days ago. Applications are no longer accepted.

Customer Service Specialist - Dispatcher

**Bachelor’s Degree Required**

Ajilon is looking to hire a Dispatcher in Columbia, MD. This contract requires an individual who can reach far beyond with great analytical capabilities, interpersonal skills, and an excellent detail-oriented mentality. Apply now if you meet the qualifications!

Responsibilities

  • Coordinates with dispatchers, route managers, and the service department to optimize routes
  • Utilizes various tools combined with logic to build the most efficient routes possible while maintaining a high level of customer service
  • Assigns all work, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors
  • Routes drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
  • Determines daily level of driver staffing to provide best mix of responsiveness and productivity
  • Supports dispatchers as he/she fields incoming calls from customers, and e-mails from customer service and initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
  • Records and documents information from Drivers and distributes to appropriate departments
  • Uses proprietary software to enter ticket information and track activity

Experience and Education

  • Bachelor’s degree preferred

Skills

  • Must be able to communicate effectively and professionally via e-mail, telephone (professional phone etiquette), and 2-way devices
  • Ability to handle the stress of multi-tasking as well as ability to ‘talk and type’
  • Possesses an energetic and tenacious achievement orientation
  • Able to utilize multiple software applications (4+) on one or more phone screens
  • Ability to react well under pressure and treat others with respect
  • Identifies and resolves problems in a timely manner

If you feel you are qualified for this position, then apply today!

Ajilon

Why Work Here?

Competitive pay, great hours, and the ability to advance your career.

Address

Columbia, MD
USA