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Customer Service Specialist

Ajilon Columbia, MD
  • Expired: 21 days ago. Applications are no longer accepted.

Customer Service Specialist - Dispatcher

**Bachelor’s Degree Required**

Ajilon is looking to hire a Dispatcher in Columbia, MD. This contract requires an individual who can reach far beyond with great analytical capabilities, interpersonal skills, and an excellent detail-oriented mentality. Apply now if you meet the qualifications!


  • Coordinates with dispatchers, route managers, and the service department to optimize routes
  • Utilizes various tools combined with logic to build the most efficient routes possible while maintaining a high level of customer service
  • Assigns all work, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors
  • Routes drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
  • Determines daily level of driver staffing to provide best mix of responsiveness and productivity
  • Supports dispatchers as he/she fields incoming calls from customers, and e-mails from customer service and initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
  • Records and documents information from Drivers and distributes to appropriate departments
  • Uses proprietary software to enter ticket information and track activity

Experience and Education

  • Bachelor’s degree preferred


  • Must be able to communicate effectively and professionally via e-mail, telephone (professional phone etiquette), and 2-way devices
  • Ability to handle the stress of multi-tasking as well as ability to ‘talk and type’
  • Possesses an energetic and tenacious achievement orientation
  • Able to utilize multiple software applications (4+) on one or more phone screens
  • Ability to react well under pressure and treat others with respect
  • Identifies and resolves problems in a timely manner

If you feel you are qualified for this position, then apply today!


Why Work Here?

Competitive pay, great hours, and the ability to advance your career.


Columbia, MD