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Customer Service Representative

Ajilon Herndon, VA
  • Expired: 16 days ago. Applications are no longer accepted.

Customer Service Representative

Ajilon is looking to hire a Customer Service Representative in Herndon, VA. This contract requires an individual who can reach far beyond with great analytical capabilities, interpersonal skills, and an excellent detail-oriented mentality. Apply now if you meet the qualifications!

Responsibilities

· Own the Customer relationship, renewal and retention from point of sale

· Be responsible for driving the adoption of SkyBitz products and services, retention, and growth of a portfolio of Customers

· Provide guidance for SkyBitz Customers, ensuring that every customer experience optimal value from SkyBitz

· Service as primary point of contact with SkyBitz Customers and engage with cross-functional teams to proactively manage and successfully resolve identified Customer issues

· Organize, follow up and be proactive about Customer issues to ensure overall customer satisfaction and success

· Represent SkyBitz’ operational expertise in all communications

· Actively manage a portfolio of customers post-sales and post-onboarding through proactive data analytics, strong relationship-building, stakeholder engagement, and proactive communication

· Develop, analyze and deliver a set of reports for all assigned Customers based upon fleet products and services installed

· Tank, Truck, Asset Assignments & Management

· Data Monitoring

· Report development and distribution with focus on the Customers’ ROI

· Engage with customer support and engineering teams as Customer advocate and act as the Customer champion to ensure expedient resolution to customer issues and collaborate with other in-house resources to troubleshoot and resolve issues

· Advise Customers on the optimal approaches to hardware and/or software use challenges based upon the expert understanding each

· Drive additional sales revenue within existing, assigned customer base by building relationships with key players, becoming a trusted advisor and advocate and maintaining an on-going account strategy for finding value-added opportunities within the named accounts

· Proactively and professionally communicate on key initiatives with the goal of increasing customer adoption, satisfaction and retention

Experience & Education

· Bachelor’s degree or equivalent

· 5+ years’ experience in a previous Customer Success, Account/Relationship Management and /or technical project management role

· Industry experience

· CCXP certified

· PMP

Skills

· Bi-lingual

· Strong relationship building and problem-solving

· Passionate about customer advocacy with the drive to continually exceed goals in a fast-paced, high growth company

· Technical fluency and enthusiastic about technology and how it can be leveraged to make customers more financially profitable and operationally efficient

· Ability to be proactive and manage multiple priorities and tasks simultaneously

· High Proficiency with Salesforce.com or other CRM software, Microsoft Office, Excel, Word, and Outlook

If you feel you are qualified for this position, then apply today!

Ajilon

Why Work Here?

Professional Staffing Firm Specializing in Administrative, HR, and Non-Clinical Healthcare.

Address

Herndon, VA
USA