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Customer Service Representative (Bilingual in French)

Ajilon Charlotte, NC
  • Expired: over a month ago. Applications are no longer accepted.

French Bilingual Customer Service Representative

Ajilon is looking to hire a French Bilingual Customer Service Representative in Charlotte, NC. This is a contract to hire that requires an individual who can reach far beyond with great analytical capabilities, interpersonal skills, and an excellent detail-oriented mentality. Apply now if you meet the qualifications!

Responsibilities

  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues
  • Generates and dispatches service request work orders for completion by vendors
  • Schedules conference rooms and audio visual equipment
  • Responds to customer inquires and concerns
  • Follows up with customers to ensure customer satisfaction
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information
  • Contacts customer for additional information and communicating the steps in the work order process
  • Runs, reviews, and distributes various customer service reports as necessary
  • May generate and dispatch service request work orders for completion by vendors
  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures
  • Provides informal assistance such as technical guidance and/or training to co-workers
  • Other duties may be assigned

Experience & Education

  • High school diploma or general education degree (GED) required
  • Call Center experience preferred
  • Minimum 2 years of related experience

Skills

  • Requires basic analytical skills
  • Intermediate Knowledge of Microsoft Office Suite products
  • Ability to type 45-50 WPM

If you feel you are qualified for this position, then apply today at www.ajilon.com!

Ajilon

Address

Charlotte, NC
28262 USA