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Call Center Agent

Ajilon Milwaukee, WI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Call Center Agents – Madison, WI

Ajilon is partnering with a healthcare client to fill several contract-to-hire open positions for a Call Center Agents in the Madison, WI area. This position is ONSITE only. Right individual for this role will be able to provide specialized customer service with inbound calls from healthcare customers. The primary focus on the role is to provide an immediate solution to requests and inquiries while providing some administrative assistance as needed.

Responsibilities:

  • Manage an influx of inbound calls daily
  • Be able to resolve inquiries and requests in a timely fashion
  • Maintain metrics on a monthly basis
  • Document demographic and other information into the system
  • Document all contacts for reporting and tracking purposes
  • Confirm customer contact information and update records
  • Handle other clerical and admin duties as requested
  • Qualifications:

  • Ability to do data entry efficiently into the computer system
  • Able to communicate clearly when speaking to customers
  • Provide a positive customer experience on the calls
  • Able to work independently
  • Understanding of medical terminology preferred
  • Experience

  • 1+ year of Customer Service and Call Center Experience
  • 1+ year working in an office setting
  • 1+ year in Healthcare (office/data entry setting)
  • Education: High School Degree

    Hours: Shifts vary on 1st

    Location: Madison, WI – Onsite facility

    Work Type: Contract-to-hire

    Pay: $16.00/hr. 

    If you are interested in this Call Center Agent role in the Madison, WI area or other roles currently available, please submit your resume today to www.ajilon.com.

     

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

Ajilon

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Milwaukee, WI
53226 USA

Industry

Business

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