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Banking Customer Service Representative

Ajilon Memphis, TN
  • Posted: 18 days ago
  • $20 Hourly
  • Contractor
  • Benefits: Vision, Medical, Dental

Job Duties

  • Responsible for answering inbound calls from clients, while providing exceptional customer service
  • Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.
  • Document call activity using proprietary system (they will be expected to document while on the phone with the customer)
  • Perform various duties as assigned by management
  • Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services
  • Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
  • Coordinates problem resolution with appropriate departments
  • Informs customers of standard procedures or resolution of problem
  • Follows up, either verbally or in writing, to ensure customer satisfaction
  • Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
  • Perform various duties as assigned by management

Qualifications

  • Banking/Financial background
  • Good tenure in previous positions
  • Call center experience is a plus

Ajilon

Why Work Here?

Competitive pay, great hours, and the ability to advance your career.

Address

Memphis, TN
USA

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