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Account Specialist

Ajilon Reno, NV

  • Expired: 24 days ago. Applications are no longer accepted.
Job Description
GENERAL SUMMARY OF POSITION

 

Reporting directly to the Customer Service Supervisor the Account Specialist is directly responsible for relationship management, accurate order processing and fulfillment, and customer retention of an account portfolio.  The Account Specialist serves as the primary point of contact for an assigned portfolio of accounts within a predefined region in partnership with respective field sales. This role will provide customer support by analyzing and processing orders and responding to customer and field sales requests and inquiries. The Account Specialist will collaborate with cross functional business partners including Supply Chain, Finance, Marketing and Distribution Centers to facilitate a best in class customer experience. 

 

RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES

 

  • Manage the order lifecycle process for all customers in assigned portfolio of accounts
  • Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers
  • Monitor, report and document service complaints by clarifying customer complaints; determining root cause; identifying and explaining the best solution; expediting corrective action or adjustment and confirming resolution
  • Partner with field sales to oversee and manage the customer experience for an assigned region
  • Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPIs
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    KEY POSITION REQUIREMENTS

    Education

  • Associates degree preferred and/or equivalent experience
  • Experience

  • 3+ years customer service experience
  • Oracle experience preferred
  • Salesforce or CRM experience
  • Proficiency in MS Office 
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    Knowledge and Skills

  • Ability to inspire trust
  • Good business knowledge of order-to-cash flows
  • Ability to work under pressure in a fast-paced environment
  • Demonstrate exceptional problem solving and analytical skills
  • Manage expectations of internal and external customer and deliver on those expectations
  • Emotional maturity and demonstrated situational awareness skills to appropriately respond to crises
  • Ability to understand, implement, enforce company policies, SOP’s and workflows.
  • Able to handle frustrated and angry customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company
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    Desirable Job Competencies

     

  • Excellent interpersonal communication (oral and written), and organizational skills
  • Ability to work well independently and in a team environment
  • Customer focus
  • Excellent organizational and critical thinking skills
  • Strong work ethic and customer service mentality
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    Equal Opportunity Employer/Veterans/Disabled

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Ajilon

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Address

Reno, NV
89523 USA

Industry

Business

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