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Product Support Rep (Mobility Tier 3 Support)

Aita Consulting Services Moline, IL
  • Expired: 17 days ago. Applications are no longer accepted.

JOB DUTIES:

Tier 3 support role that manages Microsoft InTune application to secure Deere content on Mobile phones, handles break/fix for mobile phones which may include replacing cracked screens, etc., and troubleshoots mobility issues (i.e. connectivity issues, phone enablement & enrollment) and lifecycle replenishments/decommissions.

  • Management of ServiceNow Mobility Tier 3 ticket queue
  • Backup management of Mobility Tier 3 shared mailbox
  • Support and administration of Microsoft Intune (MDM – Mobile Device Management, MAM – Mobile Application Management)
  • Work with TEM (Telecom Expense Management) supplier Tangoe on mobile device lifecycle. Includes plan/feature management, new/upgrade/port orders, repair issues, etc…
  • Backup for all other team members roles & responsibilities

REQUIRED:

  • Proficiency with Apple and Android Operating Systems
  • Proficiency with Apple iPhone/iPad and Samsung Galaxy devices

PREFERRED:

  • Help desk experience
  • Mobile device enrollment programs experience (i.e. Apple Business Manager, Samsung Knox, Android Enterprise)
  • Ability to repair mobile devices (i.e. screens, microphones, etc.)

Aita Consulting Services

Aita Consulting Services

Address

Moline, IL
61265 USA

Website