HVAC Customer Service Associate

Airtron Heating & Air Conditioning of Columbus is currently hiring for a full-time, in-office HVAC Customer Service Associate to be the first line of communication for our customers and provide high-quality customer service in the Columbus, OH area. This call center position earns a competitive wage of $16 - $18 per hour depending on experience. In addition to your hourly rate, you will make monthly commissions by just selling service plans when our customers call us! No outbound or cold calling.

In addition to competitive pay and our exceptional culture, we offer our HVAC Customer Service Associates the following benefits:

• Health benefits
• Paid time off (PTO)
• 401(k) with company match
• Tuition reimbursement
• Company vehicle
• Room for growth

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This HVAC call center position typically works Monday - Friday from 7:30 am - 4:30 pm. Saturdays and Sundays are required. This is not a remote position.

As an HVAC Customer Service Associate, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details/customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

ABOUT AIRTRON HEATING & AIR CONDITIONING OF COLUMBUS

Airtron Heating & Air Conditioning of Columbus has been proudly serving our customers in the Columbus, OH area for decades. We provide HVAC maintenance as well as new heating and cooling units. Customer satisfaction is our number one priority, and we are experts in our industry!

Our highly-trained technicians can solve even the most troublesome heating and air conditioning repairs and installations. Our customers appreciate the exceptional quality of the service they receive, and we love to show our employees how much we value their hard work. That's why we provide the best training, plenty of room for growth, and a healthy work/life balance. Come see what we're all about!

OUR IDEAL HVAC CUSTOMER SERVICE ASSOCIATE

• Career-minded - Looking for more than just a job
• Dependable - Reliable, shows up on time and prepared
• Takes pride in your work - Pays close attention to detail and goes above and beyond
• Team player - Works well with others
• Respectful - Treats others with kindness and dignity

If this sounds like the right call center position for you, keep reading!

REQUIREMENTS FOR HVAC CUSTOMER SERVICE ASSOCIATE

• Customer service skills
• Bilingual skills preferred

If you meet the above requirements, we need you. Apply today to join our call center team as an HVAC Customer Service Associate!

Location: 43228