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MEDICAL SUPPORT ASSISTANT (OFFICE AUTOMATION)

Air Force Materiel Command Eglin, FL
  • Expired: over a month ago. Applications are no longer accepted.
MEDICAL SUPPORT ASSISTANT (OFFICE AUTOMATION)
=============================================

##### Department of the Air Force

Air Force Materiel Command

Overview
--------

- ##### Open & closing dates

09/04/2019 to 09/10/2019

- ##### Service

Competitive

- ##### Pay scale & grade

GS 5

- ##### Salary

$33,949 to $44,130 per year

- ##### Appointment type

Permanent

- ##### Work schedule

Full-Time

Location
--------

1 vacancy in the following location:

-

Eglin AFB, FL 1 vacancy

##### Relocation expenses reimbursed

No

##### Telework eligible

No

- Duties
------

### Summary

Click on "Learn more about this agency" button below to view
**Eligibilities** being considered and other **IMPORTANT**
information.

The primary purpose of this position is to perform as the senior
administrative support assistant in connection with the care and
treatment given to patients in wards, clinics, or other such
departments of a medical facility.


Learn more about this agency

### Responsibilities

- Coordinates patient scheduling activities of the medical
facility using the Electronic Medical Record (EMR) to ensure a
smooth flow of the daily services.
- Performs maintenance of electronic and hard copy medical records
and reviews maintenance of medical records to ensure they are
maintained in accordance with Air Force regulations/instructions
and other established guidelines.
- Performs a variety of administrative duties in support of the
medical facility.
- Uses multiple office automation software with varied functions
to produce a wide range of documents, formats, etc.

### Travel Required

Not required

##### Supervisory status

No

##### Promotion Potential

None

- #### Job family (Series)

0679 Medical Support Assistance

- Requirements
------------

### Conditions of Employment

- U.S. Citizenship Required
- Males must be registered for Selective Service, see www.sss.gov
- This posn is subject to provisions of the DoD Priority Placement
Program
- Disclosure of Political Appointments
- May be required to provide full administrative support to other
clinics throughout the medical treatment facility.
- The employee will comply with locally directed MTF commander
training consistent with AF wide standards and directives
applicable to Active Duty and contractor performing similar
occupational series duties.

### Qualifications

**SPECIALIZED EXPERIENCE:** Applicants must have at least one (1)
year of specialized experience at the next lower grade GS-04, or
equivalent in other pay systems. Examples of specialized experience
includes knowledge of a standardized body or rules, procedures, and
operations such as available medical facility services, medical
terminology used in the facility and the procedures of each unit
serviced to give instructions to patients, determine eligibility of
patients for care, schedule appointments, rearrange appointments to
accommodate emergency situations, refer patients to other units or
facilities as needed, and resolve patient complaints and other
scheduling problems; knowledge of the spelling and meaning of
commonly used medical terminology of the facility to enter patient
information into records, give instructions to patients for
diagnostic procedures, report test results to patients; and relay
information to members of the immediate staff and other services of
the facility.

**OR

EDUCATION:** Applicants must have successfully completed four years
of education above the high school level obtained in an accredited
business, secretarial or technical school, junior college, college
or university. **NOTE: APPLICANTS MUST SUBMIT COPIES OF OFFICIAL
TRANSCRIPTS**

**OR

COMBINATION OF EXPERIENCE AND EDUCATION:** Applicants have a
combination of experience as described in the job opportunity
announcement and education. Therefore, possess a combination of
experience and education. **NOTE: APPLICANTS MUST SUBMIT COPIES OF
OFFICIAL TRANSCRIPTS**



To view qualifying educational requirements and/or combination of
education and specialized experience click on the following link:
http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/\#url=GSCLER


**FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS)
POSITIONS:** Merit promotion applicants must meet applicable
time-in?-grade requirements to be considered eligible. One year at
the GS-04 level is required to meet the time-in-grade requirements
for the GS-05 level. TIG applies if you are in a current GS position
or held a GS position within the previous 52 weeks.

**KNOWLEDGE, SKILLS AND ABILITIES (KSAs):** Your qualifications will
be evaluated on the basis of your level of knowledge, skills,
abilities and/or competencies in the following areas:
1. Knowledge of the correct spelling and meaning of medical
terminology commonly used by the medical facility; and correct
grammar, spelling, punctuation, capitalization, and format to
accurately prepare and edit written documents and reports.
2. Knowledge of the standardized body of rules, procedures,
policies, and operations of the medical facility to determine
patient eligibility, schedule appointments, maintain appointment
schedules, make referrals, give instructions to patients,
assemble and update patients' charts, record physicians' orders,
and retrieve x-rays, laboratory reports, and other relevant
patient data.
3. Knowledge of various office automation software programs, tools,
and techniques to support office operations and produce a
variety of documents such as letters, reports, spreadsheets,
databases, and graphs.
4. Skill in typing; a qualified typist is required.
5. Ability to plan, organize work, and meet deadlines.
6. Ability to communicate effectively, both orally and in writing
using tact and diplomacy.




**PART-TIME OR UNPAID EXPERIENCE:** Credit will be given for
appropriate unpaid and or part-time work. You must clearly identify
the duties and responsibilities in each position held and the total
number of hours per week.

**VOLUNTEER WORK EXPERIENCE:** Refers to paid and unpaid experience,
including volunteer work done through National Service Programs
(i.e., Peace Corps, AmeriCorps) and other organizations (e.g.,
professional; philanthropic; religious; spiritual; community;
student and social). Volunteer work helps build critical
competencies, knowledge and skills that can provide valuable
training and experience that translates directly to paid
employment.You will receive credit for all qualifying experience,
including volunteer experience.

### Education

**IF USING EDUCATION TO QUALIFY:** You **MUST** provide transcripts
to support your educational claims. Education must be accredited by
an accrediting institution recognized by the U.S. Department of
Education.

**FOREIGN EDUCATION:** Education completed in foreign colleges or
universities may be used to meet the requirements. You must show
proof the education credentials have been deemed to be at least
equivalent to that gained in conventional U.S. education program. It
is your responsibility to provide such evidence when applying.



**\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*ADDITIONAL
INFORMATION FOR ACTIVE DUTY SERVICE
MEMBERS\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
ACTIVE DUTY SERVICE MEMBERS:** The VOW Act Chapter 21 of Title 5,
United States Code (U.S.C.), Section 2108a, requires Federal
agencies treat active duty service member as veterans, disabled
veterans, and preference eligible, when they submit, at the time
they apply for a Federal job, a "certification" of active service in
lieu of a DD214, assuming the service member is otherwise eligible.
A "certification" letter should be on letterhead of the appropriate
military branch of the service and contain (1) the military service
dates including the expected discharge or release date; and (2) the
character of service. The service member's military service dates
are necessary in order to determine whether he or she meets the
definition of "veteran" under 5 U.S.C. 2108(1). The "certification"
must reflect the service member is expected to be discharged or
released from active duty service in the armed forces under
honorable conditions not later than 120 days after the date of
submission. The "certification" must be signed by, or by direction
of, the adjutant, personnel officer, or commander of your unit or
higher headquarters and must indicate when your terminal leave will
begin (if applicable), your rank, dates of active duty service, the
type of discharge and character of service (i.e. honorable).
Further, under paragraph (h) of the rule, agencies are required to
verify a qualifying separation from military service prior to
appointment, through the DD214 or other appropriate documentation.
Your preference and/or appointment eligibility will be verified
prior to appointment. Active duty members that fail to provide a
valid "certification" of service with their initial application will
be found "not eligible." Military members may be appointed before
the effective date of their military retirement/separation if member
is on terminal leave.

### Additional information

**Current or Former Federal Civilian Employees (Includes current Air
Force employees):** You are required to submit legible copy/copies
of your last or most recent SF-50, Notification of Personnel Action,
(block 24 must be a "1" or "2" AND block 34 must be a"1").
Additionally, if you are applying for a higher grade (GS) and your
SF-50 has an effective date within the past year, it may not clearly
demonstrate you meet the one year time-in-grade requirement so you
will need to provide an SF-50 which clearly demonstrates you meet
the time-in-grade requirements (examples of appropriate SF-50s
include Promotions, Within-grade Grade/Range Increases, and SF-50s
with an effective date more than one year old)

**Interagency Career Transition Assistance Program (ICTAP):** For
information on how to apply as an ICTAP eligible click here. To be
well-qualified and exercise selection priority for this vacancy,
displaced Federal employees must be rated well qualified or above
for this position. You must submit a copy of the agency notice, your
most recent performance rating, and your most recent SF-50 noting
position, grade level, and duty location.

**Current Federal Civilian employees** may apply for temporary and
term positions and if selected, a break in service of more than
three (3) calendar days may be required prior to appointment to the
position.

**90-Day Register:** This announcement may result in a 90-day
register that may be used to fill like vacancies for 90 days after
the closing date. Applicants may be referred for consideration as
vacancies occur.

**Direct Deposit:** All federal employees are required to have
direct deposit.

**If you have questions regarding this announcement and have hearing
or speech difficulties click here.**

**Tax Law Impact for PCS:** On 22-Dec-2017, Public Law 115-97 - the
"Tax Cuts and Jobs Act of 2017 suspended qualified moving expense
deductions along with the exclusion for employer reimbursements and
payments of moving expenses effective 01-Jan-2018 for tax years 2018
through 2025. The law made taxable certain reimbursements and other
payments, including driving mileage, airfare and lodging expenses,
en-route travel to the new duty station, and temporary storage of
those items. The Federal Travel Regulation Bulletin (FTR) 18-05
issued by General Services Administration (GSA) has authorized
agencies to use the Withholding Tax Allowance (WTA) and Relocation
Income Tax Allowance (RITA) to pay for "substantially all" of the
increased tax liability resulting from the "2018 Tax Cuts and Jobs
Act" for certain eligible individuals. For additional information on
WTA/RITA allowances and eligibilities, please click here.

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

Your application package (resume, supporting documents, and
responses to the questionnaire) will be used to determine your
eligibility, qualifications, and quality ranking for this position.
Please follow all instructions carefully. Errors or omissions may
affect your rating or consideration for employment.

The resume/documents you submit must support your responses to the
online questionnaire. If your application contradicts or does not
support your questionnaire responses, you will receive a rating of
"not qualified" or "insufficient information" and you will not
receive further consideration for this job.

For additional information on what to include in your resume, click
here.

Applicants who meet the requirements for and apply as a
non-competitive eligible that meet minimal qualifications and other
requirements of this position, will be given consideration as a
non-competitive candidate and will be referred unless blocked by an
individual with priority/preference.

**APPRAISALS/AWARDS:** Hiring Managers use objective methods and
consider previous performance appraisals and awards in the selection
process. Current Federal Civilian employees should list any relevant
performance related rating and/or awards in your resume.

Applicants who disqualify themselves will not be evaluated further.

### Background checks and security clearance

##### Security clearance

Not Required

##### Drug test required

No

- Required Documents
------------------

**The following documents are required and must be provided with
your application. Other documents may be required based on the
eligibility/eligibilities you are claiming. Click here to view the
AF Civilian Employment Eligibility Guide and the required documents
you must submit to substantiate the eligibilities you are
claiming.**

1. Online Application - Questionnaire
2. Resume - For qualification determinations your resume must
contain hours worked per week and dates of employment (i.e.,
month/year to month/year or month/year to present). If your
resume does not contain this information, your application may
be marked as insufficient and you will not receive consideration
for this position. If you are a current Federal employee or
previous Federal employee, provide your pay plan, series and
grade, i.e. GS-0301-09. Do **NOT** include photographs (or links
to social media such as *LinkedIn*), inappropriate material,
inappropriate content, nor personal information such as age,
gender, religion, social security number, etc., on your resume.
3. Transcripts - if you are basing your qualifications on education
or if the position requires education, you must submit copies of
your transcripts
4. Registration/License - active, current registration/license **if
applicable** for the position
5. If claiming VRA, VEOA or Veterans' Preference - a copy of your
DD Form 214, which must include character of service or a
Statement of Service/Proof of Service which must include service
dates and character of service. In addition, if claiming
10-point preference and/or 30% Disabled Veteran, you must submit
a VA Letter or a disability determination from a branch of the
Armed Forces (or documentation of purple heart, if applicable)
and a SF 15 (Application for 10-point veteran preference).
6. Current or Former Federal Civilian Employees (Includes current
Air Force employees): You are required to submit legible
copy/copies of your last or most recent SF-50, Notification of
Personnel Action, (block 24 must be a "1" or "2" AND block 34
must be a"1"). Additionally, if you are applying for a higher
grade (GS) and your SF-50 has an effective date within the past
year, it may not clearly demonstrate you meet the one year
time-in-grade requirement so you will need to provide an SF-50
which clearly demonstrates you meet the time-in-grade
requirements (examples of appropriate SF-50s include Promotions,
Within-grade Grade/Range Increases, and SF-50s with an effective
date more than one year old).
7. Applicants must refer to the AF Civilian Employment Eligibility
Guide (link provided above) for a complete list of required
documents for each eligibility you identify.


**ACTIVE DUTY SERVICE MEMBERS:** The VOW Act requires agencies to
treat active duty service member as veterans, disabled veterans, and
preference eligible, when they submit, at the time they apply for a
Federal job, a "certification" of active service in lieu of a DD214,
assuming the service member is otherwise eligible. A "certification"
letter should be on letterhead of the appropriate military branch of
the service and contain (1) the military service dates including the
expected discharge or release date; and (2) the character of
service. The "certification" must reflect the service member is
expected to be discharged or released from active duty service in
the armed forces under honorable conditions not later than 120 days
after the date of submission. The "certification" must be signed by,
or by direction of, the adjutant, personnel officer, or commander of
your unit or higher headquarters and must indicate when your
terminal leave will begin (if applicable), your rank, dates of
active duty service, the type of discharge and character of service
(i.e. honorable). Further, agencies are required to verify a
qualifying separation from military service prior to appointment,
through the DD214 or other appropriate documentation. Active duty
members that fail to provide a valid "certification" of service with
their application will be found "not eligible." Military members may
be appointed before the effective date of their military
retirement/separation if member is on terminal leave.

**OPTIONAL DOCUMENTS:
Performance Appraisals for Current Federal Civilian Employees** -
Most recent performance appraisals (dated within last 3 years)
showing the official rating of record, signed by a supervisor, or
statement why the performance appraisal is unavailable. Applicant
should not submit an appraisal that does not include this
information.
**Awards for Current Federal Civilian Employees** - Copies of any
award received within the last 3 years.
#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits
--------

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal
benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply
------------

The complete Application Package **must** be submitted by 11:59 PM
(ET) on 09/10/2019

To preview the Application Questionnaire, please click the following
link: https://apply.usastaffing.gov/ViewQuestionnaire/10593032

To begin the process, click the **Apply Online** button to create an
account or log in to your existing USAJOBS account. Follow the
prompts to complete the application questionnaire. Please ensure you
click the **Submit My Application** button at the end of the
process.

**To apply for this position, you must provide a complete
Application Package which includes:**

1. Your Resume (your latest resume will be used to determine your
qualifications). If you submit more than one copy of your resume,
only the most recent (latest) version will be reviewed. The latest
timestamp will be used to determine which version of your resume is
"most recent."

- It is your responsibility to check the status and timestamp of
all documents you submit as part of your application.
- If your resume includes photographs (or links to social media),
inappropriate material, inappropriate content, or personal
information such as age, gender, religion, social security
number, etc., you will not be considered for this vacancy.
- For qualification determinations your resume must contain hours
worked per week and dates of employment (i.e., hours per week
and month/year to month/year or month/year to present). If your
resume does not contain this information, your application may
be marked as insufficient and you will not receive consideration
for this position.

2. A complete Application Questionnaire

3. Additional Required Documents (see Required Documents section).
Ensure all submitted documents contain your full name.

If you are unable to apply online, view the following link for
information regarding Alternate Application. The Vacancy ID is
10593032

**PLEASE NOTE:** It is the applicant's responsibility to verify that
information entered and/or uploaded, (i.e., resume) is received,
accurate, and submitted by the closing date. You may verify your
documents have been processed with your application package
successfully. You can access your USAJOBS account to do so by
clicking here. Uploaded documents may take up to one hour to clear
the virus scan.

Human Resources **WILL NOT** modify or change any answers submitted
by an applicant.

### Agency contact information

### Shenita Humphrey

##### Email

shenita.humphrey.2@us.af.mil

##### Address

Eglin AFB
310 W Van Matre Ave
Ste 102
Eglin AFB, FL 32542
US

Learn more about this agency

### Next steps

Once your application package is received an acknowledgement email
will be sent.

If you provided an email address, you will receive an email message
acknowledging receipt of your application. Your application package
will be used to determine your eligibility and qualifications for
consideration. If you are determined to be ineligible or not
qualified, your application will receive no further consideration.

To check the status of your application or return to a previous or
incomplete application, log into your USAJOBS account, select My
Applications, and click on the more information link under the
application status for this position.

If you do not provide an email address, you are responsible for
checking status updates and notifications in USAJOBS. Hard copy
notifications will not be sent to you.

- Fair & Transparent
------------------

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job
applicants

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to
apply, visit www.usajobs.gov/GetJob/ViewDetails/544330100. Only resumes
submitted according to the instructions on the job announcement listed
at www.usajobs.gov will be considered.

Air Force Materiel Command

Address

Eglin, FL
USA