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Title Specialist (DS)

AgreeYa Solutions Cerritos ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description:

This Senior Title and Records Specialist is responsible for performing end-to-end registration and titling administration duties located full time at a dealer client site. This position ensures the accurate and efficient processing of vehicle titles for a dealer client by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues. Position is a client facing role and requires strong customer facing & relationship management skills, along with subject matter expertise in vehicle registration and titling.

 

Responsibilities:

  • Examine documents submitted by customers for motor vehicle titles and registrations.
  • Review transactions submitted electronically to ensure the transaction is complete
  • Complete paperwork to process title and registration transactions.
  • Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
  • Verify information on documents, including but not limited to: taxes and fees, license plate, lienholder information, owner's information and mileage.
  • Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services
  • Research complex issues and provide recommendations to leadership for resolution including title issues.
  • Resolve issues with customers, as they are presented either upon discovery or in response to a customer call.
  • Work exception queues identified by the system.
  • Update & validate exception title in the system.
  • Request funds to pay state fees.
  • Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers.
  • Complete title validation.
  • Monitor aging of titles.
  • Retrieve new title docs sent by state.
  • Record costs of fixing title.
  • Provide accurate and friendly service to dealer clients and interact with other client dealer departments as necessary.
  • All other duties as assigned.

 

Required Experience & Specialized Knowledge and skills:

  • 5 years of related experience required in the auction/automobile industry or at the Department of Motor Vehicles
  • High School Diploma or GED required.
  • Effective client relationship and communication skills required
  • Must possess strong attention to detail, problem-solving and organizational skills.
  • Basic computer software skills required.
  • Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
Company Description
AgreeYa Solutions is a global Systems Integrator, delivering competitive advantage for its customers through software, solutions and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1700 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, BFSI, Healthcare Utility, Technology, Public Sector, Credit and Collections, Account Receivables Management and others

AgreeYa Solutions

Why Work Here?

Unlimited earning potential! Superior Benefits!

AgreeYa Solutions is a global Systems Integrator, delivering competitive advantage for its customers through software, solutions and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1700 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, BFSI, Healthcare Utility, Technology, Public Sector, Credit and Collections, Account Receivables Management and others

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Cerritos, CA
USA

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