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Install Base Analyst

AgreeYa Solutions Mountain View, CA
  • Expired: 5 days ago. Applications are no longer accepted.

Role: Install Base Analyst

Location: Mountain view CA, 94041

Duration: 4+ Months Contract Possibility of extension

Position Summary

The Install Base Analyst will report to the Service Logistics Install Base Manager and will represent an integral component of the Operations team. This is a hands-on role requiring an individual willing to cover a broad range of activities, both tactical and strategic. It should also be noted that this job will be constantly evolving with an expanding scope.

Being a team player is absolutely integral to this role. In addition, a desirable candidate must be a self-starter requiring little management, with the ability to identify and address inefficiencies in the business.

Duties:

  • Directly enter support contracts into the CRM
  • Assist in development of API's / automation around install base creation and changes
  • Manage entitlement transfers associated with field replacements, upgrades and returns
  • Manage entitlements with third party logistics providers
  • Assist in support contract renewals
  • Develop, produce, and manage weekly install base KPI's and metrics packages
  • Perform clean-up activities related to existing install base records
  • Requires researching historical records
  • Update install base records based on feedback from Customer account executives

Requirements:

  • 3-5 years in Service Logistics including third party logistics management
  • ERP, CRM, and PDM experience
  • Install base management
  • Excellent communication skills
  • Keen attention to detail and transaction accuracy
  • Proficient in Microsoft Excel and PowerPoint

AgreeYa Solutions

Why Work Here?

AgreeYa Solutions is ranked the #2 Software Development Company by the Sacramento Business Journal that's been in business for 20 years.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999. AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,700 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, BFSI, Healthcare, Utility, Technology, Public sector, Credit and Collections, Accounts Receivables Management and others

Address

Mountain View, CA
94041 USA

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