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Customer Service Representative

AgreeYa Solutions Tracy ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Customer Service Representative

Location: Tracy, CA 95376

Duration: 6 - 12 Months (Temp to Permanent)

Job Description:

As a Customer Experience Associate, you will provide and deliver exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to"do the right thing." You will have a passion for service, design and home furnishings. As a Customer Experience Associate, you must have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

  • Customer service experience preferred
  • Must possess poise and confidence to interact with high-end customers while maintaining confidentiality
  • Possess an outstanding ability to listen and respond to customer needs
  • Represents the client standard of customer service
  • Demonstrate exceptional communication across all contact channels including email and phone
  • Excellent verbal and written skills are essential
  • Strong technical aptitude and comfort navigating across multiple systems
  • Team player with a positive attitude
  • Resourceful, creative problem solver
  • Driven to meet and exceed goals and customer expectations
  • Must prioritize and multitask in a fast-paced dynamic environment
  • Open to learning and developing new skills and processes

Responsibilities:

  • Live and breathe our Vision, Values and Beliefs
  • Provide a luxury experience for the customer
  • Develop and maintain an aptitude and knowledge of our products, processes, and systems
  • Represent the lifestyle brand through communication, personal appearance and professionalism
  • Work in close partnership with cross-functional partners
  • Own all phases of the client experience from initial contact through delivery
  • Resolve issues promptly, both independently and collaboratively
  • Drive customer satisfaction and revenue through product knowledge and unparalleled service
  • Meet or exceed goals
Company Description
AgreeYa Solutions is a global Systems Integrator, delivering competitive advantage for its customers through software, solutions and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1700 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, BFSI, Healthcare Utility, Technology, Public Sector, Credit and Collections, Account Receivables Management and others

AgreeYa Solutions

Why Work Here?

Unlimited earning potential! Superior Benefits!

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999. AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,500 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, BFSI, Healthcare, Pharma/Life Sciences, Utility, Technology, Public sector and others. As part of its solutions and services offerings, AgreeYa provides intranet/portal, content management, and collaboration, cloud and infrastructure solutions, business intelligence and big data analytics, product engineering, application development and management, independent software testing, and staffing (IT, Non-IT, and risk/compliance/AML) solutions.

Address

Tracy, CA
USA

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